Net10 Wireless
Net10 Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has 1.9 star rating based on 293 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Net10 Wireless to a friend or colleague.
- Rating Distribution
Pros: Cheap price, Cheap, Non.
Cons: Customer service, Can not get help, False advertisement.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has 1.9 star rating based on 293 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Net10 Wireless to a friend or colleague.
- Rating Distribution
Pros: Cheap price, Cheap, Non.
Cons: Customer service, Can not get help, False advertisement.75% of users think that Net10 Wireless should improve its Customer Service.
100% of users say that they won't use Net10 Wireless in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use Net 10", "Tell me about your service and how I get it", "DO NOT PERIOD", "Do not choose Net 10 as your phone carrier. They used to be great,now they just want your money and don't care if you have a problem with them. I will be canceling my plan with them ASAP.", "Don't bother with Net 10.".
Most users ask Net10 Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Net10 Wireless Reviews
"Just had trouble finding the phone number."
Found the number and email address I was looking for on pissedconsumer.com This happened so long ago, I barely remember what the problem was. Situation...
"Customer "service" is terrible. Woman I spoke with kept interrupting and wouldn't listen. When my wife spoke loudly to her to stop her interrupting, she hung up on us."
We were trying to transfer our phone to another carrier. They kept putting us on hold to talk to another person, but no one would help us with instructions on...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer "service" is terrible. Woman I spoke with kept interrupting and wouldn't listen. When my wife spoke loudly to her to stop her interrupting, she hung up on us.
We were trying to transfer our phone to another carrier. They kept putting us on hold to talk to another person, but no one would help us with instructions on how to do this.
We found out that even though our service started on the 1st of the month, we were getting billed around the 24th of the month before. So, even though they say that if you stop service within 7 days, you get your money back, don't be fooled. They refused to refund us the unused portion of the month, and then gave us the runaround about how to switch carriers. I hope they don't continue to charge my credit card.
I finally went out and bought a new phone.
My new carrier is Consumer Cellular, and they seem to be good. Don't use Net 10!
- Cheap price
- Zero customer service people are not nice or helpful
Preferred solution: Partial refund of unused time
User's recommendation: Don't use Net 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey deactivated my phone!!!!
I got this service after hurricane Ida so I never had a reason to call customer service but when I did to switch my phone they asked me for a code sent to my phone now when we checked the phone it was ok, compatible, when placing the simple mobile SIM card in it said Lock by carrier I call net 10 back and now I can't verify code because agent deactivated old phone??? I paid for service and all the agents are clueless saying nothing they can do GIVE ME MY MONEY BACK
- Cheap
- Agents are clueless
Preferred solution: Full refund
User's recommendation: DO NOT PERIOD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Resolved: Nonservice
Company fixed the issue and I have been provided with apology. I moved to a new provider and Net10 refunded my last payment.
The customer service operator wouldn't proceed to help me without verifying who I was by sending information to that dead phone. The phone was/is dead. She insisted that was the only way to proceed. She wouldn't connect us to a supervisor, saying she had no supervisor.
It was hellish.
I've cancelled Net10 and switched to PureTalk. Net10 really needs to get its act together.
User's recommendation: Use a different company.
Replying to
NET10 wireless can help me feel better about the company and even revise my review by sending me a transfer code so that I can keep my phone number. The NET10 number is 314-882-****. Please advise.
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Oklahoma City, Oklahoma
Your service may be desired
Where do I get service?how do I get net 10???
Do you have service available???
I dont have100 symbols. Wish you would answer
User's recommendation: Tell me about your service and how I get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't use my own unlocked phone, that is compatible because your company can't get me the correct SIM. Even after I bought two SIM cards from CVS and Walmart that I called when I was at the store.
I spoke to someone about transferring my phone. I was told to go to Walmart, however, Walmart does not carry Net10.
So, I called you and was advised to buy a Verizon-compatible SIM. After I spent the $5, I was told it would not work.
Can I get some help transferring my phone service to a SIM that is compatible with my phone? I just need you to send me a SIM for a 'bring your own phone' plan.
Preferred solution: Deliver product or service ordered
Hi, Edward D Kob. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company's Customer Service sucks.I don't know what is going on. I've been with them 4 or 5yrs now and whenever I asked to speak with a Supervisor I was transferred to one. GET TF OUT OF HERE.
I want to speak with a supervisor. I have been denied this four times now. I am very upset by this and want action now.
User's recommendation: Do not choose Net 10 as your phone carrier. They used to be great,now they just want your money and don't care if you have a problem with them. I will be canceling my plan with them ASAP.
Hi, Anthony T Nik. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Bangor, Maine
Poor customer service
I received a text message that my automatic payment didn't go through. I went to the Net 10 web site and to my account.
(I had not updated the account with my new card). My password did not work and when I tried the forgot password button I was taken to an invalid link. I called customer service who supposedly sent me a verification code by email. I never received the email.
I asked to speak with a supervisor and was told that they couldn't transfer calls. I told her she didn't need to transfer the call just simply call over a floor supervisor. I was told they didn't have supervisors.
Not many call centers operate without supervisors! I've had this phone for many years but I guess I need a different provider.
User's recommendation: Don't bother with Net 10.
Hi, Guest-602****. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
My Net10 is locked I'm trying to get it unlocked
I'm trying to get my Net10 phone unlocked my phone
i can use it again And text people on it i can and call people on it
User's recommendation: My Net10 phone is locked up i need to get it unlocked
Hi Tara H Vhe.This is Mia from Net10 Wireless. We have read your post, and thank you so much for you rating and feedback.
Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now. Aside from calling our customer service, you can chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
Norman, Oklahoma
Sim card and network issues, poor customer service
My phone has not worked for 8 days now. I have chatted with tech support online and using my husband's att phone via call.
I can't make or receive calls calls or texts. It says no sim card and no network. I have troubleshooted with them several days to no avail. I'm a nurse and required to be "on call", so its affecting my job.
Yesterday the tech told me not to wait and call back in 2 days and not to call again with the same issue though it's not fixed! It had already been a week, now 8 days. I asked if there was a store I could go to fir customer support and was told I can get a new phone at walmart, etc.
This phone and sim card are fine and sim has never been damaged. So frustrated and i have been with net 10 for more than 10 years
Hi, Guest-600****. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
La Jolla, California
Need to know my account number and pin
I need to know why my account or service was canceled it was working fine what happene...,,...
...
...
Hi, Haja Gga. This is Mia from NET10 Wireless.
Thank you for bringing this to our attention. We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now.
However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/techsupport.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone has been deactivated
My phone just stopped working for no reason. I can't dial out.
I can't text or receive calls. When will my service be restored?
- Works good for a while
- After a while
- It just stops
Preferred solution: My service restored
User's recommendation: Be careful of who you’re giving your information to and be sure they are a legitimate service. I haven’t had the phone two months yet and it’s not working for no reason it just stopped. It doesn’t accept calls. I can’t dial out and I can’t text.
Hi, Mary H Ptr. This is Mia from NET10 Wireless.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/techsupport.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid and didn’t receive airtime
I paid my bill and didn't receive any air time. I'm extremely upset and I'm not sure what to do about it.
- Normally good service
- There going down hill fast
Preferred solution: Deliver product or service ordered
Hi, Ryan W Fvz. this is Mia from Net10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone service
On June 18th, 2024, I contacted Net10 as I am in the process of switching my service due to their inadequate service, despite the payment. Unfortunately, I faced issues after purchasing a SIM card from another company.
Once activated, my phone was unexpectedly locked by Net10/TracFone, preventing me from switching my provider. Yesterday, I made a call and spent several hours speaking to unhelpful and impolite individuals. The last person I spoke to assured me that they would unlock my phone, but it needed to be escalated to a different department. They requested 24 to 48 hours before reaching out to me again.
However, I have patiently waited and still haven't received any communication from them. Currently, I am without service and all I want is to unlock my phone so that I can use it. As a diabetic, I rely on my phone to monitor my blood sugars with my CGM.
It would be greatly appreciated if someone could fulfill their responsibilities and unlock my phone. I have been a loyal customer for over ten years, and I am perplexed as to why my phone was locked when I purchased it unlocked.
- Bad service 365
Preferred solution: I would like someone to unlock my phone that I can use it with the current provider I'm trying to switch to I also would like my refund of trying to purchase and unlock code to get my phone unlocked in the amount of $28.99
User's recommendation: Buyers beware
Replying to
Hi, Guest-254****. This is Mia from Net10 Wireless.
We have read your response, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. We want to sort things out, and investigate your request or matter. We understand that you have talked to our representatives multiple times already.
Although, it is really sad that you're transferring your service from us to a different carrier. Still, we want to help you sort everything especially in your condition. May I ask, did you receive any unlocking code through your email to complete unlocking your phone? Please call us back if you haven't received an instruction with code that was sent to your email upon creating the ticket you requested.
We can provide the code to you over the phone if you can verify the account that will unlock your current device. If you haven't received a resolution, please don't hesitate to reach out to us again. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Please give us another opportunity to check your account, and resolve your issue.
To further assist you, please chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word TICKET to 611611 to check your current ticket.
Windsor, California
My phone gets issue every month (at least during last 5 months) I must call in NET 10 to have it fixed. I 'm a longtime/loyalty customer. It makes me feel bad abour your service)
I signed up the Auto refill program, but 1,2 day before my adding airtime by AUTO refill time, my phone doesn't work, it's in INACTIVE..
Net 10 must improve Phone service by re-train the staffs , if not, NET 10 keeps losing its customers.
Hi, THOI D. This is Mia from NET10 Wireless.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/techsupport.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chillicothe, Ohio
Very unhappy
The other day, I bought a sim card kit and purchased a monthly subscription to Net10. After chatting twice with a representative and then speaking to another rep twice, they informed me that they couldn't activate my service.
I already had my new phone number as well. I finally asked them to either transfer my subscription to my wife, who also uses Net10, or refund the money back to the card I used on the Net10 website. They said they couldn't do either. So apparently, I threw away money on the sim card kit and the membership.
I still don't understand any of it. So why would I want to receive emails welcoming me back and giving me updates on a subscription that I can't even use? My Galaxy A12 was my wife's, and she used Net10 until I bought her a new one for Christmas. I never thought there would be a problem.
The reps kept telling me that they needed to send me a code via SMS to continue with my order. How can I receive a text when I don't have service?
Hi, Curtiss G. This is Mia from Net10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Syracuse, New York
Phone reactivated
Phone got deactivated and can not reach cs to fix it. Auto-pay was set up and now it's deactivated. Why cant I reach customer service
User's recommendation: Don’t get this service
Hi, Lakendrick Vvg. This is Mia from NET10 Wireless.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/techsupport.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
About
, , , ,
Net10 Wireless is a prepaid wireless service offering all local, long distance and roaming calls. All NET10 prepaid wireless service is provided by TracFone Wireless Inc., America's largest "No-Contract" cellular service provider in the U.S. which has over 19.3 million subscribers. NET10 Wireless is a brand of TracFone Wireless. NET10 Wireless uses GSM and CDMA phones which support voicemail and text messaging at a minimum. Its prepaid phones are widely available, and typically use the AT&T or T-Mobile networks. NET10 Wireless offers business plans and international calling, and number portability. A toll-free number in the US is dialed to make phone calls to at least some telephones (not including cellphones) in over fifty countries.
Net10 Wireless is ranked 388 out of 2139 in Telecommunications category
USA
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Hi, Monique S Hgz. This is Mia from NET10 Wireless.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.