Rosa R Ysc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stolen points and deleted emails and texts

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On February 2, 2024 i had a total of 6159 points. After I purchased my usual phone plan using my visa card.

Then a recording mentioned my points asking if I wanted to redeem any for a month's service. I did. That left me with 2159 points.

Nearing month's end, I received a reminder text to purchase a new plan for March. I called customer service and asked about my points from 2/2/24.

The rep told me that I had only 2159. I asked her to check my point redemption. She wouldn't. Instead used my remaing 2159 points for March.

I asked to speak to a supervisor, she refused. When I told her that I would find a supervisor and find out what's going on, she deleted each text for each transaction.

In total I should have 3 months of free service for my points. She even deleted some of my emails from net 10.

Luckily I was able to find proof in my email.

I have been with Net 10 for approximately 10-12 years.

This representative went into my personal texts and emails and deliberately removed my information.

I have never experienced anything of this sort.

I expect that this situation be investigated and I would like a response within the month.

I have not gone to the BBB or anyone else as of yet.

It speaks to the integrity of Net 10 and the privacy of its customers.

View full review
Loss:
$129
Pros:
  • Great service and cheap prices
Cons:
  • Fraudulent and ineffective representative

Preferred solution: Full refund

User's recommendation: Anyone who has points accumulated by this should be careful when redeeming them. Somehow, they magically disappear. Screen shot responses to transactions and send them to a friend or family member for safe keeping. s

1 comment
MiaNT

Hi. Rosa R Ysc.

This is Mia from Net10 Wireless. We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers.

We want to sort this out with you now. To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

Eric S Lpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have had the service through net 10 for 10 days each day they have shut my service off without explanation each day mind so everyday for 10 days i have called them and recorded them and have thrown

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thrown a fit each day and yeah they turn it back on but not even for 24 hours to top it off day 11 today they did one better i called them cus my phone was once again shut off and after 20 min on hold the girl responded and then shut off my mobile network completely and hung up on me so keep this in mind this is the absolute worst company on this planet and its ran 100 percent by orientals that dont like white people, this is un constutional its racist and its robbery i need to know who to contact legally because everything thats happen ive recorded so i can sue there frickin *** off and win real easy

View full review
Loss:
$200
Pros:
  • No pros
Cons:
  • See my complaint

Preferred solution: Full refund

User's recommendation: dont use net10, total by verizon, tracphone, simple, these companies have all become 1 and they are racist against americans

1 comment
MiaNT

Hi, Eric S Lpr. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

Anonymous
map-marker Los Angeles, California

Phone compatable with net

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I originally contacted this company which is my cell phone company about a replacement phone. I was told by net10 that it was a simple matter to return the phone through the mail company that turned out not to be true it's not the mail company it's fedex.

I mailed the phone took the phone to FedEx they mailed it to the company the company received my phone and I was supposed to receive my replacement in three to five I'm sorry five to seven business days after net10 received my broken device. I never received my phone until 4 Weeks later after calling probably 12:13 times complaining speaking to management speaking to their corporate offices. This is a terrible terrible terrible cell phone company to use their customer service is is okay but trying to get anywhere with them as far as management or getting your problem resolved is terrible. Please don't need a replacement phone from this company because you're not going to receive a comparable item.

I mailed in my device and I was sent back a dinosaur flip phone. Who wants that I asked the lady at net10 would you want a dinosaur flip phone like this pulling about pulling a phone out of your purse like this she laughed at me how about that. Do not use net10 they are terrible terrible that's my review.

Yes I will never use this company again ever. sincerely disappointed customer in Los Angeles California.

View full review
1 comment
MiaNT

Hi, Guest-569****. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

Tammy H Zgs

Net10 will not provide my transfer pin.

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I've had Net10 for 8+ years until they deactivated my phone on 1/9/2024 due to sim card incompatibility after Verizon bought them out. Since then I have been trying to transfer my number to my new carrier Mint Mobile.

Net10 claims they no longer have me in the system & consistently hang up on me. If I text 611611 or ntp I'm told they have no record of my number or imei.

They are in violation of FCC policies but not allowing my phone # transfer. I have reported Net10 to the FCC for this violation & will continue to do so every single day I'm alive because I'm petty like that.

STAY AWAY FROM NET10

View full review
Loss:
$25
Cons:
  • Terrible customer service

Preferred solution: My transfer pin

User's recommendation: DO NOT USE NET10!!!!!

2 comments
MiaNT

Hi Tammy. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

MiaNT

This is Mia from Net10 Wireless. We have read your post, and we sincerely apologize for the inconvenience the issue has caused you.

As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now. To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Eric S Lpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone service not working

i need my service back on they hung up on me again for christs sake does anyone give a *** my phone 209419**** is not working butb paid for i need someone to fix this
View full review
Loss:
$200
Cons:
  • See my complaint

Preferred solution: Full refund

User's recommendation: dont even

1 comment
MiaNT

Hi, Eric S Lpr. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

Resolved
Jason F Ifi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Just had trouble finding the phone number.

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Found the number and email address I was looking for on pissedconsumer.com This happened so long ago, I barely remember what the problem was. Situation resolved. Thanks.
View full review

Preferred solution: I was apparently unable to find contact information on the app or website at the time. Located said info on pissedconsumer.com, thanks.

Anonymous
map-marker Los Angeles, California

Customer service

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I know net 10 had something to do with my phone number getting stolen not to del with them at all this is not the first time it's happeneddot *** with them
View full review

User's recommendation: Don't *** with them

1 comment
MiaNT

Hi. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the has caused you. We would like to fully evaluate your situation and straighten out this issue. Please chat with us via this link https://***/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Noora Ejk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Customer Service

I woke up to a deactivated Net10 cell phone this morning. After talking with two Customer Service Reps and a Manager, I got a supposed explanation. A month ago my original Net10 phone stopped working. I ordered a replacement phone and activated it as instructed. I was not instructed to reactivate my plan, and, because of this, my service expired this morning.

Net10 happily reactivated my phone for a $45 monthly unlimited plan. Before this I had been paying $30 monthly under a promo plan. When I asked about reinstating my promo rate, I was told that the promo was tied to the phone. I was told that when the phone died, the plan died. I was told that the plan was only for that phone, which was a blatant lie. When I got the promo rate I was able to get any phone. This was a chance to increase my rate by 50% and they took it. They told me that I have no recourse but to accept the new rate or leave with my 30 day old Net10 phone.

Net10 never said that my promo rate was tied to a specific phone. Net10 never told me at phone activation that I would have to reactivate my service plan and forfeit my promo rate. Net10 never told me that they were going to deactivate my service this morning. I missed at least 8 work related calls. They only gave me employees who barely spoke English, and, who acted as if they could barely understand me.

When I asked for the name of the CEO so that I could file a complaint, I was told that they are not permitted to provide that information. The first opportunity that I get, I am switching to a different company.

Net10 Wireless Reply:
We just became aware of this obscure website and the reviews that are here. This is our first time responding to any of these and want to make sure each is addressed. We can't make every single client, or potential client, happy, but we do know that we've successfully helped tens of thousands of clients successfully obtain disability benefits. The overwhelming majority of these have been very pleased with our work and if there are any who feel we can do a better job, we'd encourage you to call us at 1-800-652-9626. Here, if this person says we never filed their claim, it is because they were never a client of ours. To become a client, you've got to return the paperwork we send you. If you don't, or if you fail to complete all of it, we can't help you with your claim. If you have called us, we guarantee we've either spoken with your or returned your calls, assuming you identified yourself in your messages. Give us a call and we can discuss this further.
View full review
Loss:
$500
1 comment
Guest

Try this: After sending me a replacement phone, they were utterly inept in transferring over my former telephone number and the minutes I had already paid for before the phone died. They deactivated the phone, then told me they couldn't transfer the number to a deactivated phone from a deactivated phone!

Idiots! So they "temporarily" activated the old phone to send the number over but didn't send the minutes! The "new" phone was inactive for a month because of this - can you imagine? My son got into an accident and I couldn't be alerted because Net10 can't send me the minutes I already paid for to a phone they wouldn't activate!

Then a rep tells me to take the SIM card out of the old phone and put it in the new phone - and it inactivates the SIM card that belonged in the phone! Two hours later and another rep tells me I will now need to get a new SIM card! They said they sent it overnight via FedEx, but after 2 weeks, I called FedEx and they said Net10 never sent the SIM card, they only opened up a shipping label! I called Net10 back for the 9th time, and they said it was FedEx's fault.

I told them it wasn't, read them a thousand numbers (my old SIM card number, my new phone's SIM card number, the number of the ticket on this problem, the number FedEx sent me to track it, the serial number of the old phone, the serial number of the new phone) and they still never sent it. Finally, a supervisor assured me she would FedEx a new card out to me overnight. 4 days later, after believing it wasn't coming again, the SIM card arrived. I put it in, the phone was activated but the airtime days read "6" instead of "30".

In fact, she told me I was going to get 60 - 30 for the month the phone was out and 30 more for the trouble. I got 6, then my service ended.

I tried for 2 hours to reach a supervisor today but was not able. Would you keep this phone service?????

Leonard h Lbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled my phone service with net 10. I was assured that the cancellation went through and there would be a stop put on the Monet being deducted from the bank account. This started in October and.

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I no longer have them as a phone provider as of September of this year but even after cancellation they are still taking charges out of my bank and I can't stop them. I've had several conversations with management only to find out they can't do anyth
View full review
Loss:
$170
Cons:
  • Extremely difficult to get things done

Preferred solution: I would like to get net 10 to stop taking money out of my bank, so I can stop incuring overcharges.

User's recommendation: Do not use net 10 as you're service provider

1 comment
MiaNT

Hi, Leonard h Lbz. This is Mia from Net10 Wireless.

Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Vestal, New York

Swiching

Never got answers I was looking for I wish I could have got answers to my questions. But guss net 10 is not worth my time
View full review
1 comment
MiaNT

Hi, Guest-564****. This is Mia from Net10 Wireless.

We understand how you feel about this situation. We sincerely apologize if you're having a hard time reaching us out. As your service provider, this is not how we want you to feel and experience. Please allow us to have another opportunity to make things.

Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Brunswick, Georgia

Called to get help with why my phone had no service when i just paid you for service

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I paid my service on the 17th for $51.10, after talking to rep I tune my phone off and on as always done, he said he would call me back and never did. I call customer service serval times and everyone I talk to was very rude, and they damn sure can't talk English, and when I ask to speech to a manger, they said they don't have one then I ask for my money back, and they hung up on me.

So I have now switched to version, .now you can cancel my service and send me my money back.

I have been with net10 for years never again, and I am telling all my friend's and everyone just how bad your service is.

I expected to see my money return in my acct today. And by the way, you would not release my number either, so now I had to change my number, and has caused me a lot of stress with this, I now have to call everyone to change my number.

Thanks lots.

View full review

User's recommendation: never

1 comment
MiaNT

Hi. This is Mia from Net10 Wireless.

We sincerely apologize for the inconvenience you have experienced with our service. It is our greatest regret to have known that this experience made you decide to find a different provider. We understand and respect your decision. But, we would like to at least make it up to you.

We hope you can find time to work with us in resolving this issue. To further assist you, please chat with us at https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Phoenixville, Pennsylvania

This place is horrible they wouldn’t give me my account number and transfer pin when I got a new phone

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When asked for my transfer PIN number and account number they wouldnt give it to me in a effort to keep me stuck as a net10 customer

View full review

User's recommendation: Do not use this company

2 comments
Tammy H Zgs

The did the same thing to me! It's been a month now & they still won't give me my transfer pin.

Net 10 says I am no longer in their system & they keep telling me to text 611611 or ntp which responds they too have no record.

My new carrier, Mint Mobile, can see my number pending but they can't pull it over without the pin. This is against FCC rules & I have reported them & will do so every single day!!

MiaNT

Hi, Guest-532****. This is Mia from Net10 Wireless.

Your feedback really meant a lot to us. As your service provider, we're very sorry about what happened. Our main goal is to provide quality service to our valued customers and helping them out regarding their concerns. To get your number transfer pin, you can text the word NTP to 611611.

For your account number, you can dial *#06#, your IMEI number is your account number. For further assistance, please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Vance W Klg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cell phone product ship without a Sim card. Replacement Sim card doesn’t work.

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Trying to get a cell phone for my 87-year-old father. Found him the right cell phone but it shipped without a Sim card.

Literally without a Sim card. After contacting customer service they sent a replacement card that is not compatible.

View full review
Loss:
$60
Cons:
  • All

Preferred solution: Price reduction

1 comment
MiaNT

Hi, Vance. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Steven H Gww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Torrance, California

Lying Customer Service

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Been using NET10 for over five-5 years. They were recently purchased by Verizon.

It works, no contracts are nice. Dealing with Customer Service in the past was not ideal, but workable. Their Website always has problems - it's always been bad. BUT, last week I inquired about using an eSIM service for my daughters phone number.

The agent said no problem, we just need to switch the SIM card we have now on the T-Mobile Network over to Verizon. Once that is done, then the eSIM can be set up. Sounded good to me, and the agent confirmed I would get the promotional free month of service from switching to Verizon. Well, this week both my daughter and I found out NET10 does not support eSIM nor do we get the promotional offer of a free month service.

Yesterday I asked to speak to a Supervisor, they said sure, they will call you, is 15 mins ok? Is said yes. It's been about 18 hours so far, no word from NET10. I guess they are busy lying to their loyal Customers.

So I'm very disappointed with them now.

They take no responsibility for what their agents say. STAY AWAY FROM THIS COMPANY

View full review

User's recommendation: STAY AWAY FROM THIS COMPANY

1 comment
MiaNT

Hi, Steven H Gww. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Laythan Qjt

. My telephone is disconnected

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II have a monthly plan that is to be applied to my account. Please contact me via my email, Lubikirsch@***.com
View full review
Loss:
$20

Preferred solution: Deliver product or service ordered

1 comment
MiaNT

Hi, Laythan Qjt. This is Mia from Net10 Wireless.

We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Lora C Vsa

I called waited and have been cut off twice

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When I call someone - it states Brian Fry is calling - my name is not Brian Fry- I need this fixed and have called before about it
View full review

Preferred solution: The name goes xed on my account

1 comment
MiaNT

Hi Lora. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. This is not how we want you to feel and experience.

To further assist you with this issue, Please chat with us via this link https://***/contactus For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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