Net10 Wireless
Net10 Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has 1.9 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Net10 Wireless to a friend or colleague.
- Rating Distribution
Pros: Cheap price, Cheap, Non.
Cons: Customer service, Can not get help, False advertisement.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has 1.9 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Net10 Wireless to a friend or colleague.
- Rating Distribution
Pros: Cheap price, Cheap, Non.
Cons: Customer service, Can not get help, False advertisement.Recent recommendations regarding this business are as follows: "Anyone who has points accumulated by this should be careful when redeeming them. Somehow, they magically disappear. Screen shot responses to transactions and send them to a friend or family member for safe keeping. s", "dont even", "dont use net10, total by verizon, tracphone, simple, these companies have all become 1 and they are racist against americans", "DO NOT USE NET10!", "Don't *** with them".
Most users ask Net10 Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen points and deleted emails and texts
On February 2, 2024 i had a total of 6159 points. After I purchased my usual phone plan using my visa card.
Then a recording mentioned my points asking if I wanted to redeem any for a month's service. I did. That left me with 2159 points.
Nearing month's end, I received a reminder text to purchase a new plan for March. I called customer service and asked about my points from 2/2/24.
The rep told me that I had only 2159. I asked her to check my point redemption. She wouldn't. Instead used my remaing 2159 points for March.
I asked to speak to a supervisor, she refused. When I told her that I would find a supervisor and find out what's going on, she deleted each text for each transaction.
In total I should have 3 months of free service for my points. She even deleted some of my emails from net 10.
Luckily I was able to find proof in my email.
I have been with Net 10 for approximately 10-12 years.
This representative went into my personal texts and emails and deliberately removed my information.
I have never experienced anything of this sort.
I expect that this situation be investigated and I would like a response within the month.
I have not gone to the BBB or anyone else as of yet.
It speaks to the integrity of Net 10 and the privacy of its customers.
- Great service and cheap prices
- Fraudulent and ineffective representative
Preferred solution: Full refund
User's recommendation: Anyone who has points accumulated by this should be careful when redeeming them. Somehow, they magically disappear. Screen shot responses to transactions and send them to a friend or family member for safe keeping. s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have had the service through net 10 for 10 days each day they have shut my service off without explanation each day mind so everyday for 10 days i have called them and recorded them and have thrown
thrown a fit each day and yeah they turn it back on but not even for 24 hours to top it off day 11 today they did one better i called them cus my phone was once again shut off and after 20 min on hold the girl responded and then shut off my mobile network completely and hung up on me so keep this in mind this is the absolute worst company on this planet and its ran 100 percent by orientals that dont like white people, this is un constutional its racist and its robbery i need to know who to contact legally because everything thats happen ive recorded so i can sue there frickin *** off and win real easy
- No pros
- See my complaint
Preferred solution: Full refund
User's recommendation: dont use net10, total by verizon, tracphone, simple, these companies have all become 1 and they are racist against americans
Phone compatable with net
I originally contacted this company which is my cell phone company about a replacement phone. I was told by net10 that it was a simple matter to return the phone through the mail company that turned out not to be true it's not the mail company it's fedex.
I mailed the phone took the phone to FedEx they mailed it to the company the company received my phone and I was supposed to receive my replacement in three to five I'm sorry five to seven business days after net10 received my broken device. I never received my phone until 4 Weeks later after calling probably 12:13 times complaining speaking to management speaking to their corporate offices. This is a terrible terrible terrible cell phone company to use their customer service is is okay but trying to get anywhere with them as far as management or getting your problem resolved is terrible. Please don't need a replacement phone from this company because you're not going to receive a comparable item.
I mailed in my device and I was sent back a dinosaur flip phone. Who wants that I asked the lady at net10 would you want a dinosaur flip phone like this pulling about pulling a phone out of your purse like this she laughed at me how about that. Do not use net10 they are terrible terrible that's my review.
Yes I will never use this company again ever. sincerely disappointed customer in Los Angeles California.
Net10 will not provide my transfer pin.
I've had Net10 for 8+ years until they deactivated my phone on 1/9/2024 due to sim card incompatibility after Verizon bought them out. Since then I have been trying to transfer my number to my new carrier Mint Mobile.
Net10 claims they no longer have me in the system & consistently hang up on me. If I text 611611 or ntp I'm told they have no record of my number or imei.
They are in violation of FCC policies but not allowing my phone # transfer. I have reported Net10 to the FCC for this violation & will continue to do so every single day I'm alive because I'm petty like that.
STAY AWAY FROM NET10
- Terrible customer service
Preferred solution: My transfer pin
User's recommendation: DO NOT USE NET10!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone service not working
- See my complaint
Preferred solution: Full refund
User's recommendation: dont even
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Just had trouble finding the phone number.
Preferred solution: I was apparently unable to find contact information on the app or website at the time. Located said info on pissedconsumer.com, thanks.
Customer service
User's recommendation: Don't *** with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
I woke up to a deactivated Net10 cell phone this morning. After talking with two Customer Service Reps and a Manager, I got a supposed explanation. A month ago my original Net10 phone stopped working. I ordered a replacement phone and activated it as instructed. I was not instructed to reactivate my plan, and, because of this, my service expired this morning.
Net10 happily reactivated my phone for a $45 monthly unlimited plan. Before this I had been paying $30 monthly under a promo plan. When I asked about reinstating my promo rate, I was told that the promo was tied to the phone. I was told that when the phone died, the plan died. I was told that the plan was only for that phone, which was a blatant lie. When I got the promo rate I was able to get any phone. This was a chance to increase my rate by 50% and they took it. They told me that I have no recourse but to accept the new rate or leave with my 30 day old Net10 phone.
Net10 never said that my promo rate was tied to a specific phone. Net10 never told me at phone activation that I would have to reactivate my service plan and forfeit my promo rate. Net10 never told me that they were going to deactivate my service this morning. I missed at least 8 work related calls. They only gave me employees who barely spoke English, and, who acted as if they could barely understand me.
When I asked for the name of the CEO so that I could file a complaint, I was told that they are not permitted to provide that information. The first opportunity that I get, I am switching to a different company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my phone service with net 10. I was assured that the cancellation went through and there would be a stop put on the Monet being deducted from the bank account. This started in October and.
- Extremely difficult to get things done
Preferred solution: I would like to get net 10 to stop taking money out of my bank, so I can stop incuring overcharges.
User's recommendation: Do not use net 10 as you're service provider
Swiching
Called to get help with why my phone had no service when i just paid you for service
I paid my service on the 17th for $51.10, after talking to rep I tune my phone off and on as always done, he said he would call me back and never did. I call customer service serval times and everyone I talk to was very rude, and they damn sure can't talk English, and when I ask to speech to a manger, they said they don't have one then I ask for my money back, and they hung up on me.
So I have now switched to version, .now you can cancel my service and send me my money back.
I have been with net10 for years never again, and I am telling all my friend's and everyone just how bad your service is.
I expected to see my money return in my acct today. And by the way, you would not release my number either, so now I had to change my number, and has caused me a lot of stress with this, I now have to call everyone to change my number.
Thanks lots.
User's recommendation: never
This place is horrible they wouldn’t give me my account number and transfer pin when I got a new phone
When asked for my transfer PIN number and account number they wouldnt give it to me in a effort to keep me stuck as a net10 customer
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCell phone product ship without a Sim card. Replacement Sim card doesn’t work.
Trying to get a cell phone for my 87-year-old father. Found him the right cell phone but it shipped without a Sim card.
Literally without a Sim card. After contacting customer service they sent a replacement card that is not compatible.
- All
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Torrance, CaliforniaLying Customer Service
Been using NET10 for over five-5 years. They were recently purchased by Verizon.
It works, no contracts are nice. Dealing with Customer Service in the past was not ideal, but workable. Their Website always has problems - it's always been bad. BUT, last week I inquired about using an eSIM service for my daughters phone number.
The agent said no problem, we just need to switch the SIM card we have now on the T-Mobile Network over to Verizon. Once that is done, then the eSIM can be set up. Sounded good to me, and the agent confirmed I would get the promotional free month of service from switching to Verizon. Well, this week both my daughter and I found out NET10 does not support eSIM nor do we get the promotional offer of a free month service.
Yesterday I asked to speak to a Supervisor, they said sure, they will call you, is 15 mins ok? Is said yes. It's been about 18 hours so far, no word from NET10. I guess they are busy lying to their loyal Customers.
So I'm very disappointed with them now.
They take no responsibility for what their agents say. STAY AWAY FROM THIS COMPANY
User's recommendation: STAY AWAY FROM THIS COMPANY
. My telephone is disconnected
Preferred solution: Deliver product or service ordered
I called waited and have been cut off twice
Preferred solution: The name goes xed on my account
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Hi. Rosa R Ysc.
This is Mia from Net10 Wireless. We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers.
We want to sort this out with you now. To further assist you, please chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611