Net10 Wireless
Net10 Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has a 1.9 star rating based on 174 customer reviews, with 18% likely to recommend; consumers report widespread dissatisfaction and 75% want improved customer service.
Positive Feedback
Users note the service is low cost and appealing for budget shoppers; some long‑time customers praised occasional helpful reps.
Negative Feedback / Risk Areas
- Repeated customer service failures and long hold times are central Net10 Wireless customer complaints.
- Billing issues include duplicate charges, auto‑refill/subscription problems and difficulty obtaining refunds.
- Activation, SIM compatibility, locked or deactivated numbers and trouble transferring pins are frequent technical complaints.
Key Takeaways for Future Customers
- Check Net10 Wireless reviews and compare plans; consider other carriers before subscribing.
- Avoid relying on auto‑refill; document payments and expect hurdles with refunds and cancellations.
- Be cautious if you need reliable support for number transfers, unlocking, or device compatibility.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Net10 Wireless has a 1.9 star rating based on 174 customer reviews, with 18% likely to recommend; consumers report widespread dissatisfaction and 75% want improved customer service.
Positive Feedback
Users note the service is low cost and appealing for budget shoppers; some long‑time customers praised occasional helpful reps.
Negative Feedback / Risk Areas
- Repeated customer service failures and long hold times are central Net10 Wireless customer complaints.
- Billing issues include duplicate charges, auto‑refill/subscription problems and difficulty obtaining refunds.
- Activation, SIM compatibility, locked or deactivated numbers and trouble transferring pins are frequent technical complaints.
Key Takeaways for Future Customers
- Check Net10 Wireless reviews and compare plans; consider other carriers before subscribing.
- Avoid relying on auto‑refill; document payments and expect hurdles with refunds and cancellations.
- Be cautious if you need reliable support for number transfers, unlocking, or device compatibility.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Indiana
Service not working
I bought service pin and not working I purchased it online and it give transaction number is wrong and service pin is wrong
Preferred solution: Airtime ony phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
I woke up to a deactivated Net10 cell phone this morning. After talking with two Customer Service Reps and a Manager, I got a supposed explanation. A month ago my original Net10 phone stopped working. I ordered a replacement phone and activated it as instructed. I was not instructed to reactivate my plan, and, because of this, my service expired this morning.
Net10 happily reactivated my phone for a $45 monthly unlimited plan. Before this I had been paying $30 monthly under a promo plan. When I asked about reinstating my promo rate, I was told that the promo was tied to the phone. I was told that when the phone died, the plan died. I was told that the plan was only for that phone, which was a blatant lie. When I got the promo rate I was able to get any phone. This was a chance to increase my rate by 50% and they took it. They told me that I have no recourse but to accept the new rate or leave with my 30 day old Net10 phone.
Net10 never said that my promo rate was tied to a specific phone. Net10 never told me at phone activation that I would have to reactivate my service plan and forfeit my promo rate. Net10 never told me that they were going to deactivate my service this morning. I missed at least 8 work related calls. They only gave me employees who barely spoke English, and, who acted as if they could barely understand me.
When I asked for the name of the CEO so that I could file a complaint, I was told that they are not permitted to provide that information. The first opportunity that I get, I am switching to a different company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHackers
Don’t get this they shouldn’t be allowed to change carrier on there own and for customers service to actually do there jobs and not be so rude there should be a option for serious complaints not needing to go this far to get this resolved I lost a lot behind this issue lost a lot of time I will never get back do to this company and lost good people in my life and wasn’t able to get help I needed when I needed it thanks to there smart *** ways
Preferred solution: Full refund
I need to have my number change cause the Hackers just hacked my number
Im not for sure what happened but I believe trying to get my check 1st of the month I will like to have my number change
My service hasn't worked for 2 weeks .I had to purchase a cheap at&t to be able to make calls and take care of my bills and get on the internet. The customer service is a huge loop chase your tail.
My Internet connection went first, I even purchased a plan early to try and fix it. I sent hours on messing with it.
Messages and calls stopped working. What a mess. All while I wasn't able to communicate with my insurance company who I had just filed a claim with .
Man thinks I'm crazy. I have been with net 10 for many years it was a great service at one time.
User's recommendation: Shop around, there are other good prices out there.
I need help from them
They stopped my line and do not want to help me
Contact them and they just keep transferring from one department to another
User's recommendation: Not to use them or any other tracfone brand
Coppell, Texas
Don't have them two phones no more
My name is Ronnie Kelly and I to phone from net ten don't work no more the number is 870834**** and 870612**** need to taken off they don't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer "service" is terrible. Woman I spoke with kept interrupting and wouldn't listen. When my wife spoke loudly to her to stop her interrupting, she hung up on us.
We were trying to transfer our phone to another carrier. They kept putting us on hold to talk to another person, but no one would help us with instructions on how to do this.
We found out that even though our service started on the 1st of the month, we were getting billed around the 24th of the month before. So, even though they say that if you stop service within 7 days, you get your money back, don't be fooled. They refused to refund us the unused portion of the month, and then gave us the runaround about how to switch carriers. I hope they don't continue to charge my credit card.
I finally went out and bought a new phone.
My new carrier is Consumer Cellular, and they seem to be good. Don't use Net 10!
- Cheap price
- Zero customer service people are not nice or helpful
Preferred solution: Partial refund of unused time
User's recommendation: Don't use Net 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey deactivated my phone!!!!
I got this service after hurricane Ida so I never had a reason to call customer service but when I did to switch my phone they asked me for a code sent to my phone now when we checked the phone it was ok, compatible, when placing the simple mobile SIM card in it said Lock by carrier I call net 10 back and now I can't verify code because agent deactivated old phone??? I paid for service and all the agents are clueless saying nothing they can do GIVE ME MY MONEY BACK
- Cheap
- Agents are clueless
Preferred solution: Full refund
User's recommendation: DO NOT PERIOD
Hi, Monique S Hgz. This is Mia from NET10 Wireless.
We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Kindly chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Nonservice
Company fixed the issue and I have been provided with apology. I moved to a new provider and Net10 refunded my last payment.
The customer service operator wouldn't proceed to help me without verifying who I was by sending information to that dead phone. The phone was/is dead. She insisted that was the only way to proceed. She wouldn't connect us to a supervisor, saying she had no supervisor.
It was hellish.
I've cancelled Net10 and switched to PureTalk. Net10 really needs to get its act together.
User's recommendation: Use a different company.
Hi, Mike L Rfx. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
Your service may be desired
Where do I get service?how do I get net 10???
Do you have service available???
I dont have100 symbols. Wish you would answer
User's recommendation: Tell me about your service and how I get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't use my own unlocked phone, that is compatible because your company can't get me the correct SIM. Even after I bought two SIM cards from CVS and Walmart that I called when I was at the store.
So instead of sending me a SIM card that would work in my phone they decided that they would send me a phone. what a peace of *** instead of a SIM card for my phone witch has android 14 they sent me a trash phone with android 12. Time to move on.
So, I called you and was advised to buy a Verizon-compatible SIM. After I spent the $5, I was told it would not work.
Can I get some help transferring my phone service to a SIM that is compatible with my phone? I just need you to send me a SIM for a 'bring your own phone' plan.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company's Customer Service sucks.I don't know what is going on. I've been with them 4 or 5yrs now and whenever I asked to speak with a Supervisor I was transferred to one. GET TF OUT OF HERE.
I have called 5 or 6 times now and still I'm denied to speak with a Supervisor.
User's recommendation: Do not choose Net 10 as your phone carrier. They used to be great,now they just want your money and don't care if you have a problem with them. I will be canceling my plan with them ASAP.
Hi, Anthony T Nik. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Bangor, Maine
Poor customer service
I received a text message that my automatic payment didn't go through. I went to the Net 10 web site and to my account.
(I had not updated the account with my new card). My password did not work and when I tried the forgot password button I was taken to an invalid link. I called customer service who supposedly sent me a verification code by email. I never received the email.
I asked to speak with a supervisor and was told that they couldn't transfer calls. I told her she didn't need to transfer the call just simply call over a floor supervisor. I was told they didn't have supervisors.
Not many call centers operate without supervisors! I've had this phone for many years but I guess I need a different provider.
User's recommendation: Don't bother with Net 10.
Hi, Guest-602****. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Net10 is locked I'm trying to get it unlocked
I'm trying to get my Net10 phone unlocked my phone
i can use it again And text people on it i can and call people on it
User's recommendation: My Net10 phone is locked up i need to get it unlocked
Hi Tara H Vhe.This is Mia from Net10 Wireless. We have read your post, and thank you so much for you rating and feedback.
Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now. Aside from calling our customer service, you can chat with us at https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
Norman, Oklahoma
Sim card and network issues, poor customer service
My phone has not worked for 8 days now. I have chatted with tech support online and using my husband's att phone via call.
I can't make or receive calls calls or texts. It says no sim card and no network. I have troubleshooted with them several days to no avail. I'm a nurse and required to be "on call", so its affecting my job.
Yesterday the tech told me not to wait and call back in 2 days and not to call again with the same issue though it's not fixed! It had already been a week, now 8 days. I asked if there was a store I could go to fir customer support and was told I can get a new phone at walmart, etc.
This phone and sim card are fine and sim has never been damaged. So frustrated and i have been with net 10 for more than 10 years
Hi, Guest-600****. This is Mia from NET10 Wireless.
Please be informed that this is not an automated message. This message is sent from Net10 Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We sincerely apologize for the inconvenience the issue has caused you.
As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. Rest assured, we'll be more than willing to help you with your issue. Aside from calling our customer service hotline number, you can chat with us at https://***/contactus.
In addition, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
About
, , , ,
Net10 Wireless is a prepaid wireless service offering all local, long distance and roaming calls. All NET10 prepaid wireless service is provided by TracFone Wireless Inc., America's largest "No-Contract" cellular service provider in the U.S. which has over 19.3 million subscribers. NET10 Wireless is a brand of TracFone Wireless. NET10 Wireless uses GSM and CDMA phones which support voicemail and text messaging at a minimum. Its prepaid phones are widely available, and typically use the AT&T or T-Mobile networks. NET10 Wireless offers business plans and international calling, and number portability. A toll-free number in the US is dialed to make phone calls to at least some telephones (not including cellphones) in over fifty countries.
Net10 Wireless is ranked 391 out of 2401 in Telecommunications category
USA
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Try this: After sending me a replacement phone, they were utterly inept in transferring over my former telephone number and the minutes I had already paid for before the phone died. They deactivated the phone, then told me they couldn't transfer the number to a deactivated phone from a deactivated phone!
Idiots! So they "temporarily" activated the old phone to send the number over but didn't send the minutes! The "new" phone was inactive for a month because of this - can you imagine? My son got into an accident and I couldn't be alerted because Net10 can't send me the minutes I already paid for to a phone they wouldn't activate!
Then a rep tells me to take the SIM card out of the old phone and put it in the new phone - and it inactivates the SIM card that belonged in the phone! Two hours later and another rep tells me I will now need to get a new SIM card! They said they sent it overnight via FedEx, but after 2 weeks, I called FedEx and they said Net10 never sent the SIM card, they only opened up a shipping label! I called Net10 back for the 9th time, and they said it was FedEx's fault.
I told them it wasn't, read them a thousand numbers (my old SIM card number, my new phone's SIM card number, the number of the ticket on this problem, the number FedEx sent me to track it, the serial number of the old phone, the serial number of the new phone) and they still never sent it. Finally, a supervisor assured me she would FedEx a new card out to me overnight. 4 days later, after believing it wasn't coming again, the SIM card arrived. I put it in, the phone was activated but the airtime days read "6" instead of "30".
In fact, she told me I was going to get 60 - 30 for the month the phone was out and 30 more for the trouble. I got 6, then my service ended.
I tried for 2 hours to reach a supervisor today but was not able. Would you keep this phone service?????