Net10 Wireless Reviews
Net10 Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible customer service, refuse to credit "rollover" minutes owed to me
NOT FULLY RESOLVED!Although marked as "resolved", (not my doing), it's a PARTIALLY resolved situation.I finally received my 3,000+ minutes owed and transferred from my previous phone, but the extra 200 minutes that I should have received with my last purchase of...
This is Mia from Net10 Wireless. We are responding to your recent complaint.
We do apologize for the inconvenience that we have caused to you. We understand that your previous experience was unpleasant, and we wish to make it right for you. We are sad to hear that you are considering to switch. Our valued customer, we'd like an opportunity to further review your account and make sure you're getting the best service.
Kindly reach us via this chat link https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you and resolve the issue. Thank you.
Higher priced prepay service, slowed data transfer speed
User's recommendation: Not horrible, but expensive, frequent slow data rates, and bad attitude when you leave their sinking ship.
Very disappointed in their service!!
Hi, PissedConsumer3769369. This is Mia from Net10 Wireless.
We are responding to your recent complaint. We do apologize for the inconvenience that we have caused to you. We understand that your previous experience was unpleasant, and we wish to make it right for you. We are sad to hear that you are considering to switch.
Our valued customer, we'd like an opportunity to further review your account and make sure you're getting the best service. Kindly reach us via this chat link https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you and resolve the issue. Thank you.
Data and hotspot
Hi this is Mia from NET10 Wireless. Our sincere apologies for the inconvenience you have experienced with our customers service.
We don't want to cause any problem with our valuable customers. We will assure you that it will never happen again. Furthermore, we want to exceed your expectations and resolve this issue as quickly as possible.
For further assistance you can chat with us via this link https://www.net10wireless.com/contactus or call us at 1-855-333-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
- Kind of cheap
- No customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNon-responsiveness to past customer service calls, online chat and two letters sent to your corporate offices.
Hi, Dav H Vzm. This is Mia from Net10 Wireless.
We sincerely apologize for the inconvenience that we have caused to you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please allow us another opportunity to mend our relationship back into good standing. To further assist you, please reach us via this chat link https://www.net10wireless.com/contactus, or by calling 1-877-836-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- Cheap price
- Defrauded-bought 180 days basic phone service plan ended 27 days
- Terrible customer service
- Can not get help
POOR SERVICE
User's recommendation: switch to another provider i did went to Walmart and i,m happy.
Shut my phone off need upgrade
MOVED TO AT&T
Hi, guy g Pgk. This is Mia from Net10 Wireless.
We sincerely apologize for the inconvenience that we have caused you. We know that you are currently upset in changing network that is happening, and we don't want you to feel that way. Give us another chance to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you.
To further assist you, please copy and paste this link https://www.net10wireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you. Thank you.
- Was good
- Not now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStiffed by unresponsive deadbeats with terrible customer NO service and NO free replacement phone with unused prepaid minutes and prepaid service
NO responsiveness from this company (Net 10 Wireless); NO new free replacement phone received from this company, to replace de-activated 3G phone, now non-useable with 3G network shut-down and shut off. No letters or e-mails received back to my two letters and several...
- Do not care
- Cannot reach service 800 number
- Dont give free phones they dont speak american english
To cancel my automatic refill
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerConfusion and no real person to talk to
User's recommendation: NEVER NEVER NEVER.
- No pros
- Horrified
- False advertisement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDeclining, poorer quality customer service and rip-off issues with prepaid services and multiple service disruptions.
Avoid Net 10 Wireless, Inc. like the plague, the flu and COVID!
Rip-off artists, galore!
No responsiveness and NO cooperation from its dang useless customer "NO" Service and its corporate consumer affairs, so far. I am actively seeking full recourse and full indemnification as i must rapidly transition away from this company and its deadbeat customer NO service, sad to say.
- Length of time spent to resolve this problem
- Declining quality of service and value of service
- No phone sevice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed to unlocked my phone
User's recommendation: Ok.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWe cant add minutes to our net 10 phone, it was a free phone sent to us by ne
User's recommendation: dont use net 10 at all,get another carrier.
- Cheap
- No way of addressing the problem
Impossible to get past the AI on this site to get Help
Hi. This is Mia from NET10 Wireless.
Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.net10wireless.com/contactus to chat with a live agent.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. To know more about our Unlocking Policy and to check if your device is eligible to be unlocked, you can visit our website at https://www.tfwunlockpolicy.com/wps/portal/home/ and enter your phone number or serial number. You can also text the word UNLOCK to 611611.
We are looking forward to work with you. Thank you.
Mms messaging /apn
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Hi, PissedConsumer375****. This is Mia from Net10 Wireless.
We sincerely apologize on your recent experience with our service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please allow us another opportunity to mend our relationship back into good standing. To further assist you with your concern, please contact us via this chat link https://www.net10wireless.com/contactus, or by calling 1-877-836-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word ORDER to 611611.