710 Net10 Wireless Reviews | net10wireless.com @ PissedConsumer

Steven H Gww

Steven H Gww |

Torrance, California

Lying Customer Service

Sep 20, 2023

1.0

Been using NET10 for over five-5 years. They were recently purchased by Verizon. It works, no contracts are nice. Dealing with Customer Service in the past was not ideal, but workable. Their Website always has problems - it's always been bad. BUT, last week I inquired about using an eSIM service for my daughters phone number. The agent said no problem, we just need to switch the SIM card we have now on the T-Mobile Network over to Verizon. Once that is done, then the eSIM can be set up. Sounded good to me, and the agent confirmed I would get the promotional free month of service from switching to Verizon. Well, this week both my daughter and I found out NET10 does not support eSIM nor do we get the promotional offer of a free month service. Yesterday I asked to speak to a Supervisor, they said sure, they will call you, is 15 mins ok? Is said yes. It's been about 18 hours so far, no word from NET10. I guess they are busy lying to their loyal Customers. So I'm very disappointed with them now. They take no responsibility for what their agents say. STAY AWAY FROM THIS COMPANY

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User's recommendation: STAY AWAY FROM THIS COMPANY

1 comment

Sep 20, 2023 MiaNT #2392128

Hi, Steven H Gww. This is Mia from Net10 Wireless.

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. Our main goal is to provide quality customer service to our valued customers. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://www.net10wireless.com/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Anonymous

PissedConsumer4169769

Bandera, Texas

Check my phone compatible.yes it is ! BUY SIM & PLAN.NOT COMPATIBLE!

Nov 25, 2022

1.5

updaBBBte on net 10 wireless. you might remember me from the last review i left about net 10. had net10 for about 12 years.then one day making a call i got redirected to a net10" sale site." tech or sale person tell me my phone is not compatible any more i need to up grade to the new VOLTE.i let net 10 know that I HAVE A BV9500 AND IT SUPPORTS VOLTE \ HD VOICE. NET 10 TELLS ME THAT IT IS NOT. SO I GO TO AT&T.NO PROBLEM IT GOOD WITH 4G VOLTE \ HD VOICE. THE BV9500 IS A 2019. WELL I GOT A BV8800 IT IS A 2022.IT SUPPORTS DUAL 4G VOLTE \ HD VOICE ALSO. .SO I WAS TRYING TO SAVE A LITTLE MONEY CHECK BACK WITH NET 10. AND WHAT DO YOU KNOW. Let's begin. Who is your current carrier? 02:16 PM Unlocked GSM Device 02:16 PM Great news! Your phone is compatible! The next part is easy. All you need is: A Keep-Your-Own-Phone SIM Kit A Service Plan 02:16 PM Buy a SIM Kit I have a SIM Kit - Buy a PlanActivate Now. -----Your phone is compatible with NET10! If you purchased a NET10 SIM, enter it below. If not, select the option to buy one. Can I bring my own VoLTE-ready phone? Yes, you may! You can get a VoLTE-ready phone from the retailer of your choice. Youll have to activate it with a new SIM Card from us. Well point you to the right option for your phone and give you instructions on how to replace it. Now that NET10 is part of Verizon, how does this affect me? Your current NET10 Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024. You will continue to enjoy your wireless service and do not need to take any action until we notify you. We will also post any deadlines for the transition on this page https://www.tracfonewirelessinc.com/en/verizonacquisition. Check back later for more information. How can I get Voice Over LTE? VoLTE is included in most of our plans at no extra cost. All you have to do is upgrade to a VoLTE capable phone or make sure to enable VoLTE in your settings (if you already have a VoLTE phone). DONT WORRY, WERE HERE TO HELP From finding the right phone to transferring your benefits, weve got your back every step of the way. Verizon Acquisition Will I have to change devices? . In compliance with the FCC order related to the Verizon acquisition, both existing and new customers can enroll in plans for the Net10, Page Plus and GoSmart brands until November 2024 Net10 customers will be able to keep their current device. If a customers Net10 plan is served on a network other than Verizons, Net10 will have a carefully managed transition during which customers will be able to move to the Verizon network, including obtaining a device compatible with Verizons network if necessary. We will communicate with such customers and you do not need to worry about being surprised. What will change for current Net10 customers? Current Net10 customers will not have to make any immediate changes or take any action. Current customers will be able to remain on their current plans and will not have to change plans or devices because of the transaction. ----- Thank you for shopping with Net10Store. Order Number: 10190**** THANK YOU FOR YOUR RECENT ORDER! We will send you an email with the shipment tracking number when your order ships. Your order information appears below. Check your order's status ORDER SUMMARY ProductQtyStatusEachTotal $35 Plan1In Progress Your estimated delivery is 1 - 2 business days after order is shipped$35.00$35.00 Keep Your Own Phone Sim Kit - Verizon1In Progress Your estimated delivery is 1 - 2 business days after order is shipped$0.99$0.99 Total discounts on order:$0.00 Tax:$4.58 Shipping:$4.95 Order Total:$45.52 ----- YOUR ORDER HAS NOW SHIPPED! Your order information appears below. Tracking Number: 1ZY902R613******** Click here to Track your order ORDER SUMMARY ProductQtyStatusEachTotal Keep Your Own Phone Sim Kit - Verizon1Shipped Your Package Shipped date is Nov 3, 2022$0.99$0.99 $35 Plan1Shipped Your Package Shipped date is Nov 3, 2022$35.00$35.00 Shipping Information Next Day - $4.95 Your Package Shipped date is Nov 3, 2022ups Guy Goggans ----- We couldn't find an order number and email that matched the information you entered. Please check the information and try again. ORDER ID:10190**** ================================================================================= 11/08/22PURCHASE AUTHORIZED ON 11/07 NET10 *SALES 877-836-**** FL S302311****94176 CARD 4182 $45.52 ============================================================= 11/07/22PURCHASE AUTHORIZED ON 11/03 NET10 *SALES 877-836-**** FL S462307****96303 CARD 4182 $45.52 ----- - Your package has been delivered. Delivery Date:Friday, 11/04/2022 Delivery Time:1:59 PM At the request of Anonymous, this notice is to confirm that the following shipment has been delivered. Shipment Details Tracking Number: 1ZY902R613******** Ship To: BANDERA, TX 78003 US UPS Service:UPS NEXT DAY AIR SAVER ----- Emerson: Thank you for visiting NET10 Wireless. Emerson: Hi Guy. hi Emerson: Before I can help you with that, I will need to verify some information first. May I please have the phone number? no phone number but have imei# Emerson: Okay. 359262****55135 Emerson: How may I assist you? Emerson: Are you still there? I will wait on the line for you to respond back so I can continue assisting you. YES Emerson: How may I assist you? I DONT TYPE FAST SO GIVE ME A MIN. Emerson: How may I assist you? Emerson: Are you still there? I will wait on the line for you to respond back so I can continue assisting you checked my imei # and said it was compatible Emerson: n: Thank you for visiting NET10 Wireless. Emerson: Hi Guy. hi Emerson: Before I can help you with that, I will need to verify some information first. May I please have the phone number? no phone number but have imei# Emerson: Okay. 359262****55135 Emerson: How may I assist you? Emerson: Are you still there? I will wait on the line for you to respond back so I can continue assisting you. YES Emerson: How may I assist you? I DONT TYPE FAST SO GIVE ME A MIN Emerson: How may I assist you? Emerson: Are you still there? I will wait on the line for you to respond back so I can continue assisting you checked my imei # and said it was compatible Emerson: Okay. Emerson: Please continue. got sim kit & plan go to actvite Emerson: Okay. and thay said that is was not Emerson: Im sorry to hear that. me to Emerson: I am working on another account. One moment, please. Emerson: I am working on another account. One moment, please. Emerson: One moment, please. the tech was going to tranfur to find what was not compatible got disconnect .so can you tell me what is not compattible has 4g volte hd voice run same bands NETWORK CONNECTIVITY BV8800 Support In United States2G:B2, B3, B5, B83G:B1, B2, B4, B5, B6, B8, B19, BC0, BC1, BC104G:B1, B2, B3, B4, B5, B7, B8, B12, B13, B17, B18, B19, B20, B25, B26, B28A, B28B, B30, B66, B34, B38, B39, B40, B41 ----- BV8800 In United StatesSupport 2G and 3G. the following 4G: Operator Country Frequency (MHz) Band Duplex Code AT&T United States 700 b c 17 FDDAT&T United States 1700 a b c 4 FDDAT&T United States 1700 d 4 FDDAT&T United States 1700 e 4 FDDAT&T United States 1900 2 FDD ----- T-Mobile US United States 700 12 FDDT-Mobile US United States 1900 2 FDDT-Mobile US United States 1700 d 4 FDDT-Mobile US United States 1700 e 4 FDDT-Mobile United States 1700 f 4 FDD ----- Verizon Wireless United States 700 c 13 FDDVerizon Wireless United States 1700 f 4 FDD ----- U.S. Cellular United States 700 a b 12 FDDU.S. Cellular United States 850 5 FDDUnited Wireless United States 700 c 12 or 17 FDDUnited Wireless United States 700 c 12 or 17 FDD ----- Support CELLULAR - GSM,CDMA,WCDMA, 4G LTE DUAL 4G VOLTE & HD VOICE CPU - MTK MEDA TEK HELIO G96 OCTA CORE CHIP SET OS - DOKE OS V 3.0 ANDROID 11 BLUETOOTH - 5.2 Emerson: Please allow me a moment. are you there Emerson: I am working on another account. One moment, please. Emerson: Please allow me a moment to look into this. and if you dont know can you put a tech on that knows about Frequency (MHz) Band Duplex Code and CONNECTIVITY Emerson: One moment, please. thank you Emerson: You are welcome. Emerson: One moment, please. Emerson: Please allow me a moment to look into this. ok Emerson: Okay. Emerson: Please allow me a moment to look into this. Emerson: I need to perform a test to verify if the phone is compatible. May I please have the ZIP code that you are going to use the most with this new phone? 78003 Emerson: One moment, please. thak you Emerson: ok Emerson: One moment, please. Emerson: Please allow me a moment to look into this. thank you my friend Emerson: Okay. im in no hurry Emerson: One moment, please. Emerson: Bear with me a moment while I check on this for you. cool Emerson: Okay. Emerson: One moment, please. thank you Emerson: Please allow me a moment to look into this. Emerson: There is no coverage for the selected carrier in your area. Emerson: Do you have any further questions? " I AM TYPING FOR ABOUT 15 SEC." Emerson: I have not heard from you for a while. Thank you for chatting with NET10 Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at 1-87*-***-****. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. no problem what carrire-----IS-----The agent has left this conversation! Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat. Net10 Wireless Okay. " SO WHAT HAPPED TO" Net10 customers will be able to keep their current device. If a customers Net10 plan is served on a network other than Verizons, Net10 will have a carefully managed transition during which customers will be able to move to the Verizon network, including obtaining a device compatible with Verizons network if necessary. We will communicate with such customers and you do not need to worry about being surprised. Can I bring my own VoLTE-ready phone? Yes, you may! You can get a VoLTE-ready phone from the retailer of your choice. Youll have to activate it with a new SIM Card from us. Well point you to the right option for your phone and give you instructions on how to replace it. " SO TELL ME WHAT YOU THINK!!! " YOUR SCREWED GUY GOGGANS thanks for the free money, dont worrys we do this to alot of customers " EVERY DAY" are you still there!!! "CAN YOU HEAR ME NOW "

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1 comment

Nov 29, 2022 MiaNT #2282480

Hi this is Mia from NET10 Wireless. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

For further assistance, please chat with us via this link https://www.net10wirelesWe s.com/contactus, or call us at 1-877-836-2368.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Wendy R Atl

Drops signal

Sep 02, 2023

1.0

I have a Motorola G-Play I live in Silver Point, TN 38582. My signal is always bad. I have to go outside to use my phone. Why is this. Can I switch to a different plan? And this problem will go away? Or do I need to switch companies? My phone number is 193******** Please help

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Pros:

Sounds good and pretty cheap

Cons:

Sucks big time

Preferred solution: Improving quality of service and disclaimer saying will not work in a rural area

User's recommendation: Do not use net10 unless you live in a city

1 comment

Sep 14, 2023 MiaNT #2388242

Hi, Wendy R Atl. This is Mia from NET10 Wireless.

We have read your post, and we sincerely apologize if you are having poor reception within your area. However, there's no need for you to change plan we just need to pull up your account and provide you with better resolution about this matter. Please chat with us via this link https://www.net10wireless.com/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

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Beverly M Gva |

Toronto, Ohio

Add auto pay

Sep 01, 2023

2.3

Took forever to get it through. It is fine now but it was a mess trying to get it set up. Says you can do on website but could not. There is never a refund for anything with Net10. All sales are final. And all associates are rude and don't speak good English. Making it hard to understand and if you asj for someone else they are rude and tell you have to deal with it.

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1 comment

Sep 02, 2023 MiaNT #2383397

Hi. This is Mia from NET10 Wireless.

We're sorry to know that you've been displeased with your recent experience. Feedback such as this is gathered to help improve our customer's experience. Please know that we are continuously making improvements to better assist our customers. On the other hand, we're glad to know that you're able to enroll in Auto Pay.

For further assistance, kindly contact us via this chat link https://www.net10wireless.com/contactus. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611. .

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Lisa M Rjb

Activation

Jun 28, 2023

Waited hung up on me 2 x bad service don't have no real response time at all I wish you the best of luck bc my time was wasted all day

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Loss:

$53

Cons:

Crap service no care no help

Preferred solution: My phone on so I can stop talking about the same issue since I got the phone and cars

User's recommendation: Don't get

1 comment

Jun 29, 2023 AlexTrac #2354467

Hi, Lisa M Rjb. This is Mia from NET10 Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years.

Allow us the opportunity to make amends and assist you. For further assistance, please chat with us via this link https://www.net10wirelesWe s.com/contactus, or call us at 1-877-836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Obdulia Zgm

Cancel auto renewal

Aug 16, 2023

3.7

I was told a few months ago that I couldn't get a new phone for my area after I been with net ten for 10 to 15 years

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Pros:

Great price

Cons:

Can not get a new phone in my town

Preferred solution: Apology

3 comments

Aug 17, 2023 MiaNT #2376429

Hi, this is Mia from Net10 Wireless. We are responding to your recent complaint.

Thank you for being one of our longtime customers. However, we sincerely apologize for the inconvenience you've encountered. As your service provider, we do not want you to have this experience. Allow us to take a closer look at what's going on and ensure there is a resolution for you today.

Kindly contact us via this chat link https://www.net10wireless.com/contactus, or by calling 1-877-836-****. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

Rest assured that we will do our best to rectify this issue. Thank you.

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Aug 19, 2023 MiaNT #2377372

@PissedConsumer2376478

We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way.

As your service provider, we always want what's the best for you. We are saddened to hear that you have already switched to a different service provider, but please know that if you ever consider coming back, we would always welcome the opportunity to help. We love having you as a customer and want to make sure that you receive the best service available with NET10 Wireless. For other inquiries, please chat with us via this link https://www.net10wireless.com/contactus, or call us at 1-877-836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Ruthanna Lkk

Ruthanna Lkk | |

Crestview, Florida

Terrible customer service, refuse to credit "rollover" minutes owed to me

Jun 25, 2022

1.0

Net10 Wireless - Terrible customer service, refuse to credit "rollover" minutes owed to me

Updated by user Jul 12, 2022

NOT FULLY RESOLVED!Although marked as "resolved", (not my doing), it's a PARTIALLY resolved situation.I finally received my 3,000+ minutes owed and transferred from my previous phone, but the extra 200 minutes that I should have received with my last purchase of...

Original review Jun 25, 2022

I have been a customer with Net 10 since 2007, and up until last year, had nothing but good experience and praise for the excellent service over the years, even during times when necessary service was "upgraded" and phones had to be changed to newer models. It's now quite obvious that since the take-over of Net 10 to another company, the customer service is terrible, and advertised promises such as minutes rollover are untrue. Even though my service was fine, I had been contacted by Net 10 during last year, stating that I needed to upgrade to a 4G compatible phone as mine was an older model. I had always been purchasing physical 300 minute, 60 day service cards, but then began noticing issues. Adding minutes became more problematic, and every time I had to call the Technical Support to get the minutes credited to my account, it was recommended by them that I open an online account to buy additional minutes and service when needed, and is exactly what I did. But then that didn't work any better, and I still had to call Technical Support every time I renewed service to add minutes. I was then told by the representatives that if I upgraded to a newer phone, this would happen automatically. So Net 10 sent me a 4G compatible phone (NOT "smartphone"), but I was unable to activate it online from my account as per their instructions on their support page: https://support.net10wireless.com/expresshelp/transfer-number/i-just-bought-a-new-net10-phone-how-do-i-upgrade: I just bought a new NET10 phone. How do I upgrade? In order to upgrade, please click on the "Activate/Reactivate" link. Follow the instructions to Activate your new NET10 phone, transfer your current phone number, and transfer any remaining Minutes. When I contacted Tech Support, they told me that I could now only have an unlimited service on the new phone that I received, even though it wasn't a "smartphone", and at the time, I still had over 5000 minutes PAID FOR remaining on my account, despite the promises on their FAQ page: https://support.net10wireless.com/expresshelp/transfer-number/if-i-buy-a-new-net10-phone-can-i-transfer-my-phone-number-and-any-remaining-minutes-to-the-new-phone : If I buy a new NET10 phone, can I transfer my phone number and any remaining Minutes to the new phone? Yes. You can transfer your remaining Minutes to your new NET10 phone by clicking on the "ACTIVATE" link. Follow the instructions to Activate your new phone and transfer any remaining Minutes, as well as transfer your current number. So I kept on using the old phone, and every 60 days when I bought more service and air time, I contacted Tech Support to have the minutes added, and every time we entered discussion regarding activating the new phone, which was never achieved, until FINALLY one of the Tech Support staff, who was clearly more familiar with the process, finally admitted that I could get the minutes owed me carried over on to the new phone (as per Net 10's own FAQ support page, unlike the continued denial rhetoric from previous Tech Support staff) and continue using basic prepaid, carry over plans as I had always been doing in the past. He arranged a higher department to call me back to facilitate the process. After a fairly lengthy call, on 03/03/22 my new phone was activated with my current number, and I was assured that the 3095.21 minutes credit that I now had would be added to my online account once I next renewed my airtime before the current service ran out in 38 days. On 04/09/22, one day BEFORE the service was to end, I purchased $30, 300 minutes, 60 day carry over benefits plan as I had previously, but this time with auto-refill to take advantage of offer receiving 500 minutes instead of the regular 300, together with an extra 30 days service, as advertised on your pay as you go, CARRY OVER BENEFIT PLANS page: https://www.net10wireless.com/serviceplan?deviceType=basicphone This seems to go ahead fine, until my service disconnected less than two hours later. AGAIN I had to call Net 10 Tech department, and go through the who long process of explaining from the very beginning, which I've had to do on every occasion, and again to wait again for a transfer to some higher entity to get service reinstated, and was told that the missing minutes: the 3095.21 rolled over and the missing extra 200 minutes from "auto refill" purchase would show up in 24 hours, Of course, yet again, other than reactivation of my service, none of these promises came true. I checked my account online, to see that the minutes owed to me were NOT added, neither were the extra minutes for the auto-renewal purchase. In fact, only $30 300 minutes, 60 Day plan showed up on my Active Devices page, with Auto Refill, clearly CHANGED from "YES" to showing up as a NO (I have screenshots) which is clearly WRONG as evidenced by the the extended service date, and the FACT that 250 bonus reward points for auto refill were added to my account: MY REWARDS ACTIVITY Date 04/09/2022 Points 250 Earned Bonus: Enrollment in Auto-Refill I have also screenshot evidence showing proof of the purchase and changes made. I have tried since then on NUMEROUS occasions to have the matter corrected by numerous Net 10 representatives, and always after lengthy communications, have to constantly repeat the whole story, nothing has changed, other than on 04/19/22, the representative said that I had to wait until my current minutes come to an end, as the adding of any OWED minutes would clear off the current service minutes. She also said that I would NOT have to repeat the whole story as I've HAD TO DO so many times, as it's been noted. On 05/18/22 I reached out to the Tech Dept yet again, as I was quite prepared to now forfeit the remaining 8 minutes I had left, in order to receive the total of 3295 minutes owed me. AGAIN I had to explain everything from the very beginning, contrary to what the previous representative had said, only to be transferred to another department via callback (again), kept waiting for half an hour while the representative was fixing things, and then again transferred to another department, when the call was dropped after a few seconds prior to connection to said department (I suspect on purpose, as this had happened a few times before while waiting to be "transferred"). I've now had enough of the run-around and feeble excuses. It now seems clear to me that Net 10 have no intention of giving me what I have paid for, and all the promises are simply lies. As well as "screenshots" of my account, I have kept copies of the chat sessions with Net 10 representatives, illustrating their constantly changing narrative.

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User's recommendation: Stay clear of Net 10

1 comment

Aug 01, 2022 MiaNT #2225333

This is Mia from Net10 Wireless. We are responding to your recent complaint.

We do apologize for the inconvenience that we have caused to you. We understand that your previous experience was unpleasant, and we wish to make it right for you. We are sad to hear that you are considering to switch. Our valued customer, we'd like an opportunity to further review your account and make sure you're getting the best service.

Kindly reach us via this chat link https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you and resolve the issue. Thank you.

0 1

Noora Ejk

Poor Customer Service

Sep 17, 2013

I woke up to a deactivated Net10 cell phone this morning. After talking with two Customer Service Reps and a Manager, I got a supposed explanation. A month ago my original Net10 phone stopped working. I ordered a replacement phone and activated it as instructed. I was not instructed to reactivate my plan, and, because of this, my service expired this morning.

Net10 happily reactivated my phone for a $45 monthly unlimited plan. Before this I had been paying $30 monthly under a promo plan. When I asked about reinstating my promo rate, I was told that the promo was tied to the phone. I was told that when the phone died, the plan died. I was told that the plan was only for that phone, which was a blatant lie. When I got the promo rate I was able to get any phone. This was a chance to increase my rate by 50% and they took it. They told me that I have no recourse but to accept the new rate or leave with my 30 day old Net10 phone.

Net10 never said that my promo rate was tied to a specific phone. Net10 never told me at phone activation that I would have to reactivate my service plan and forfeit my promo rate. Net10 never told me that they were going to deactivate my service this morning. I missed at least 8 work related calls. They only gave me employees who barely spoke English, and, who acted as if they could barely understand me.

When I asked for the name of the CEO so that I could file a complaint, I was told that they are not permitted to provide that information. The first opportunity that I get, I am switching to a different company.

Net10 Wireless Reply:

We just became aware of this obscure website and the reviews that are here. This is our first time responding to any of these and want to make sure each is addressed. We can't make every single client, or potential client, happy, but we do know that we've successfully helped tens of thousands of clients successfully obtain disability benefits. The overwhelming majority of these have been very pleased with our work and if there are any who feel we can do a better job, we'd encourage you to call us at 1-800-652-9626. Here, if this person says we never filed their claim, it is because they were never a client of ours. To become a client, you've got to return the paperwork we send you. If you don't, or if you fail to complete all of it, we can't help you with your claim. If you have called us, we guarantee we've either spoken with your or returned your calls, assuming you identified yourself in your messages. Give us a call and we can discuss this further.

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Loss:

$500

1 comment

Mar 03, 2014 PissedConsumer790559 #790559

Try this: After sending me a replacement phone, they were utterly inept in transferring over my former telephone number and the minutes I had already paid for before the phone died. They deactivated the phone, then told me they couldn't transfer the number to a deactivated phone from a deactivated phone!

Idiots! So they "temporarily" activated the old phone to send the number over but didn't send the minutes! The "new" phone was inactive for a month because of this - can you imagine? My son got into an accident and I couldn't be alerted because Net10 can't send me the minutes I already paid for to a phone they wouldn't activate!

Then a rep tells me to take the SIM card out of the old phone and put it in the new phone - and it inactivates the SIM card that belonged in the phone! Two hours later and another rep tells me I will now need to get a new SIM card! They said they sent it overnight via FedEx, but after 2 weeks, I called FedEx and they said Net10 never sent the SIM card, they only opened up a shipping label! I called Net10 back for the 9th time, and they said it was FedEx's fault.

I told them it wasn't, read them a thousand numbers (my old SIM card number, my new phone's SIM card number, the number of the ticket on this problem, the number FedEx sent me to track it, the serial number of the old phone, the serial number of the new phone) and they still never sent it. Finally, a supervisor assured me she would FedEx a new card out to me overnight. 4 days later, after believing it wasn't coming again, the SIM card arrived. I put it in, the phone was activated but the airtime days read "6" instead of "30".

In fact, she told me I was going to get 60 - 30 for the month the phone was out and 30 more for the trouble. I got 6, then my service ended.

I tried for 2 hours to reach a supervisor today but was not able. Would you keep this phone service?????

0 0

MengHee T Yed

Helping to reactivate and restore to my original Net10 phone number

Jun 12, 2023

3.0

This representative ("Lovely" may not be spelt correctly) was very helpful in understanding my issue of reactivating my original Net10 phone number. She helped correct the issue and I got back my original phone number. Previous representatives were not able to do it and kept me waiting for about 1 week. "Lovely" representative is to be highly commended for her professional attitude and service. Thank you very much.

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Pros:

Net10 has some good representatives

Cons:

Need to wait a while to get the right reoresentative

Preferred solution: Thank you

1 comment

Jun 15, 2023 MiaNT #2349178

Hi. This is Mia from NET10 Wireless.

We're glad to know that you're able to reactivate your phone number. It is always our pleasure to serve our customers. For further assistance, please chat with us via this link https://www.net10wireless.com/contactus, or you can call us at 1-877-836-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for choosing us as your service provider.

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arvis m Ric |

Moss Point, Mississippi

Need my existing number activated on my new sim

Jun 30, 2023

Lost my phone in water need my number activated on my new SIM card on my old Motorola android phone please

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1 comment

Jun 30, 2023 AlexTrac #2354926

Hi arvis, this is Alex from NET10 Wireless.We're sorry to hear that. However, we can surely help your concern.

To further assist you with this concern, please chat with us via this link https://www.net10wireless.com/contactus, or call us at 1-877-836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

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Kashton Yvm

San Mateo, California

Urgent: Need help to reactivate and restore my phone number for Net10 service

Jun 17, 2023

3.4

Need help to reactivate and restore my original phone number for Net10 service instead of another new number which I dont need.

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2 comments

Jun 19, 2023 MiaNT #2350581

Hi Kashton. This is Mia from NET10 Wireless.

We read your post, and we'd like to help you reactivate your account using the same phone number. Please contact us via chat with using this link https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you and we look forward to hearing from you soon.

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Jody T Wwt

Update credit card

May 08, 2023

1.8

Up dating credit card same name so my service continues but i had to go through hopps to to verify who I was when the same name is on the credit card which is really stupid took me 20 minutes all the other companies five minutes *** also having to spell out every word 2 to 4 times cuz you going to fast when your saying a letter every 10 seconds updating same name on card shouldnt take 20 and a text and a email and passwords to verify who you are. Im not charging a new phone Im not asking for any money Im not buying anything Im trying to give you the new credit card that will work because the old one was stolen so its no good hello McFlys.

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Pros:

Idiots

Cons:

Idiots

Preferred solution: Reviews updating policy on credit cards wasted my valuable time with passwords emails text verifying numbers to message me I’m getting your credit card the same *** name on it. That’s stupid.

User's recommendation: Psy more somewhere else than dealing with them

1 comment

May 08, 2023 MiaNT #2335728

Hi, Jody T Wwt . This is Mia from NET10 Wireless.

We're sorry for any issues you may have on updating your card information. Please be reminded that we are doing all the necessary actions to prevent any fraudulent activities. This is not we want you to experience. If you have further questions, please chat with us via this link https://www.net10wireless.com/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Rene M Chq

Phone don't work

May 08, 2023

1.5

Have phone number transferred to a new phone . But when the information was transferred to new phone. Was told that I needed to purchase more data for the phone to work.Was charge twice because my service end date wasn't until the 12 of may. But the phone still doesn't work. Have talked to phone support for 3days and still can't get problem resolved and won't shut my service down or give me a refund until the phone works . But they don't know how to fix the problem. So I have 2 phone's that don't work and got charged twice in one month.

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Loss:

$50

Cons:

Terrible customer service

Preferred solution: Full refund

User's recommendation: Stay away bad service

3 comments

Jul 01, 2023 Olanda Wuw #2355446

I am trying to get back money from February and "they can't do it " . So I am out of 65.00

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Anonymous

PissedConsumer4843497

Clovis, California

Need account information

Jul 23, 2023

I need information to prove that the account is mine so that has my name my phone number on it and my address

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1 comment

Aug 10, 2023 MiaNT #2372423

Hi, this is Mia from NET10 Wireless. We can surely help you with your concern.

To further assist you, kindly chat with us at https://www.net10wireless.com/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Anonymous

PissedConsumer4811672

Los Angeles, California

My hotspot ain't working and I have unlimited data? I need hotspot.

Jul 16, 2023

I use my phone to run my Roku. And not able to without hotspot.It worked for a night and the next day it stopped. I went through a whole night of not being able to entertain my household. Please add hotspot to my account.

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John C Pge

They cant seem to figure out and tell me whats wrong with my service and the billwas just paid . I have been working on it all day. I have just been disconected on.

Apr 17, 2023

1.0

Poor customer service, cant understand anything there saying. I am a senior citizen with very little tech knowledge, poor eyesight and hearing. Four different times I was asked to remove the sim card and give them the #. After paying for said serv ice I have none and no one seems to be able to help,is it time to call a lawer? Maybe Im overreacting, maybe its my phones fault ,just need to know. feeling ripped off

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Cons:

Customer service hard to understand
Was hung up on infuryating

Preferred solution: my service restored

User's recommendation: I dont know man I think they all suck.Cant get an actual american on the phone anymore is frustrating.

2 comments

Apr 17, 2023 MiaNT #2328246

Hi this is Mia from NET10 Wireless. Please accept our heartfelt apologies for any inconvenience this has caused you.

For further assistance, please chat with us via this link https://www.net10wirelesWe s.com/contactus, or call us at 1-877-836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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They cant seem to figure out and tell me whats wrong with my service and the billwas just paid . I have been working on it all day. I have just been disconected on.

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