Net10 Wireless Reviews

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Net10 Wireless - Double charged my card
On 6/17/2020 I tried to refill my service over the phone. It went fine until the end where it said an error occurred. It then hung up. I assumed I wasn't charged. Well when the exact day for me to refill my service came,6/22/2020, I ordered a refill online. I just now...
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1 comment
#1894975

Hi David B. This is Mia from NET10 Wireless.

We understand where you are coming from. This is definitely not the experience we want you to have. We'd like to speak with you again regarding your concern so we can fully escalate this and straighten things out. Kindly chat with us at http://bit.ly/2lHoBuo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day

ID
#2056161 Review #2056161 is a subjective opinion of poster.
Service
Net10 Wireless Phone Plan
Pros
  • Price
Cons
  • Customer service hard to understand
Loss
$23
Preferred solution
Full refund

Cellphone Activation

Dear all, This is Jose, I bought a cell phone through Amazon with IMEI: 356 199 *** *99 204. It came with a Sim card # 891 480 *** *64 330 7** **. I actually bought the cell phone to be used in Angola, now I received the cell phone, but seems it is blocked and cannot be used for local Sim card. Please, help me unblock and activate the cell phone to be able to work for any Angola Sim card. Appreciate your Support. Jose P Ferreira +244 945 *** *30
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ID
#2701245 Review #2701245 is a subjective opinion of poster.
Location
Cabinda, Cabinda

Yes still having issues specially here at my house the most

Yes still having wireless internet problems I constantly have to put it on airplane mode and than take it off airplane mode just to receive an email a voice mail or a text its very irritating to where I almost want to fine a different carrier
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ID
#2680824 Review #2680824 is a subjective opinion of poster.
New Reviewer

Complsint

Placed a new card on my phone and it shows my minutes and how !any days I have left but days I have no service. Called net 0 and they said refuting showed fine that they had upgraded to 4g and I would need to buy a new phone like the money I spent and put on the phone card did not mean anything. I will more than likely switch to a new service which is sad after eleven years with net 10.

User's recommendation: Use a different service than net10.

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ID
#2673144 Review #2673144 is a subjective opinion of poster.
Loss
$30

Phone does not work

Not able to call or receive calls. Ihave called customer service no help. I think the WiFi is not working

User's recommendation: Get another phone.

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ID
#2655825 Review #2655825 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona
Loss
$30
Preferred solution
Phone working
New Reviewer

Gave me a different number need the one i had

Can't reach anyone. CNt get the help I need to get my phone number back on my phone. They changed it and wasn't supposed to. I need my 606 231 **** number because of my doctor's. Please help me with this.
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ID
#2612378 Review #2612378 is a subjective opinion of poster.
Preferred solution
My number changed back to 606 231 7797

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New Reviewer

Phone wasn't working

when I bought the new phone I was told my mins and days would transfer over to the new, but it appears that was not true so right now I am not a very happy customer.
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ID
#2611121 Review #2611121 is a subjective opinion of poster.
Location
Oxford, Pennsylvania
New Reviewer

My net 10 phone a LG 441G quit working.

My net 10 phone, a LG 441G quit working. I contacted customer service by chat and told them. He said he tried by could not help me to get it working. I asked for a new phone if not able to fix. He said will be turned over to legal team for review and quit chat.

User's recommendation: the phone is good brand, bad tech support and customer service.

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ID
#2598976 Review #2598976 is a subjective opinion of poster.
Service
Net10 Wireless Mobile Phone Service
Pros
  • Lg 441g is a good phone
Cons
  • Bad tech support
  • Bad customer service
Preferred solution
Let the company propose a solution

Issue resolved

Minutes did not carry over from previous Net10 plan to new net10 plan. Customer service said to wait 24 hours for minutes to show up but they did not.

User's recommendation: Talk to supervisors if issues not corrected at initial contact.

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ID
#2592569 Review #2592569 is a subjective opinion of poster.
Location
Hot Springs, Arkansas

Finally Fixed

After three days, net10 was finally able to restore my minutes from my previous plan. Had to talk with several managers to finally get a resolution.

User's recommendation: Always deal with supervisors or managers if you don't get resolution at the initial querry.

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ID
#2584196 Review #2584196 is a subjective opinion of poster.
Location
Peoria, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

Called during legitimate business hours but was told by automated service that they were closed. Have not been able to speak with a representative since I began trying 4 days ago dont use this service customer relations don't exist.
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ID
#2569738 Review #2569738 is a subjective opinion of poster.
Service
Net10 Wireless Phone Service
Pros
  • Price
  • Basic service
Cons
  • Inop website
  • No refund
  • Can not get help
Preferred solution
Release my phone so it can be used on another carriers service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Net10 Wireless - Loss of unused minutes and no service for almost 2 weeks
Update by user Jun 02, 2021

Update: On May 27th, they ended my phone service, even though they put the minutes back the same day. Nothing has been resolved. I want a refund for all of my unused minutes (which now shows 9525.00 on my info screen) and for the duplicate $16.28 charge that was taken...

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ID
#2569617 Review #2569617 is a subjective opinion of poster.
Service
Net10 Wireless Phone Plan
Pros
  • Long life of phone and battery
  • Good value
Cons
  • Minimum plan available is more airtime than i typically use
Loss
$600
Preferred solution
Full refund

Poor tech service

They finally called me back yesterday. I sought out YouTube and blogs on how to fix it. I let net0 know that I fixed it myself and the phone is back working. That still was a long wait for a response though. Not good customer service practices at all.

User's recommendation: Just Google answers on blogs.

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ID
#2554633 Review #2554633 is a subjective opinion of poster.
Location
Bossier City, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They stink

Bought sim starter kits and done my activation and paid my first month and for 3 days no phone so I went with another company and contacted net10 about the issues and before I was off the phone 3 more charges was added to my card so instead of $40 it ended up being $160 this company is no good anymore

User's recommendation: Never use net10.

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1 comment
#2013878

Hi Eoin. This is Mia from NET10 Wireless.

We are sorry for the bad experience. Allow us to take a look into what is going on. For assistance, chat with us at http://bit.ly/2lHoBuo or call 1-877- 836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2532654 Review #2532654 is a subjective opinion of poster.
Location
Wadesboro, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: A routine automatic replenishment of phone minutes obliterated 18,000 accumulated minutes. Company was unable to explain why that happened

Update by user Jun 03, 2021

Company fixed the issue and I have been provided with product or service ordered. Missing minutes were delivered.

Original review posted by user May 02, 2021
Persistent phone calls got and asking for supervisors (4 calls over 3 days totally 5 hours) got me 5,000 minutes, then changed to 10,000 minutes
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Resolved
ID
#2531827 Review #2531827 is a subjective opinion of poster.
Service
Net10 Wireless Phone Plan
Pros
  • Basic service
Cons
  • Minimum plan available is more airtime than i typically use
Preferred solution
Deliver product or service ordered

Purchased 2 300 Minutes of Talk/Data or 600 Texts 04/19/2021 for $30 plus tax

Loaded the cards, got the credit however we have only talk capability. I have used this service about 10 years. Purchased the same cards each time and have always had talk/data/text. Now Net10 is telling me the cards only cost me $10 each for 300 minutes of talk. I have NEVER seen or purchased a $10 300 minutes of talk only! What a rip off. Bye bye Net10 you just lost 2 great customers but guess you don't care. *** off I hope you fail. Do not purchase their rip off products and get terrible customer service!

User's recommendation: DO NOT BUY THESE PRODUCTS!

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1 comment
#2004979

Hi. This is Mia from NET10 Wireless.

We are sorry to hear that we will be losing a loyal customer. Please allow us to provide other options for you to ensure that you are receiving the best value. You may chat with us at http://bit.ly/2lHoBuo or call 1-877- 836-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2512629 Review #2512629 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund

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