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4 comments

I recently bought a NET 10 wireless card to refill the airtime on my husband's cell phone. I bought a card that was sold along side all the other Net 10 cards for $30.00.

The automated system told me it did not apply to his plan. For some reason, you can't use a card that has carryover if your phone is a smartphone. I have no idea why, and the card doesn't say that it has those type of limitations. I scratched off the back for the pin, and can't return it.

I called the company and was told, basically that it was too bad for me, the card couldn't be converted which is outrageous. The company still gets my 30 dollars, and I get nothing?

The Attorney General's Office is getting my next email. What a scam.

Review about: Net10 Wireless Prepaid Card.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Full refund.

I liked: Cheap price.

I didn't like: Dishonesty and unfair treatment of your customers.

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AdmiredGentoo
#1553982

Save the hassle and go with a different provider. The customer service is some of the worst i've ever dealt with.

I bought the $35 plan and couldn't get it to work on my phone. I tried calling and asking for a refund only to be told that I couldn't get refunded because of the plan I bought. Very sneaky policies.

More of a money grabbing scheme than a real company. BE CAREFUL

MiaNet
to AdmiredGentooPenguin #1561897

Hi AdmiredGentooPenguin. I'm Mia from NET10 Wireless.

We apologize for the trouble this has caused you. Please chat with us using this link http://bit.ly/2lHoBuo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1401172

That happened to me too still have the card no refund

MiaNet
#1304983

Hi. I’m Mia from NET10 Wireless.

We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

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