Product: Net10 Wireless Customer Care Clear all filters (18 of 18 reviews match)
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Ya, net10 no longer wants to honor the minute plans but want you to purchase their monthly plans that are more expensive for data some do not use.Their customer service people are not equipt to help resolve problems and neither are the reference people from the phone...
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MiaNet
MiaNet

Hi. I'm Mia from NET10 Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com and we will...

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Net10 Wireless Customer Care
#1082436
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I have a samsung note4 and previously i had been buying from $30.00 to 50.00 airtime card..but the attendent said the only was was to put airtime directly from net ten directly so the 45.00 card was wasted i gave it away and had to buy airtime directly using either...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the inconvenience that you have experienced. For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= t...

1.0
Product
Net10 Wireless Customer Care
#1039820
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Our family used Net 10 for over a year on 4 phones.The first 6 months our service was fine and the coverage was good but over time we started having trouble with Net 10 dropping data based on the auto-renewal. When calling customer service I was constantly explaining...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

2.2
Product
Net10 Wireless Customer Care
#953430
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Net10 Wireless - Cannot get any of my issues resolved with YOU PEOPLE!!

#1159956
1.0
Details
Your company has never did it's job. I have been hung up on after being on the phone for hours with your so-called employees. They have not been polite and will not let me speak to someone who speaks proper ENGLISH.
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Net10 Wireless - Tried to reactivate phone..

#1090316
Bought a card and tried to reactivate service..they took the card on a Sunday they then told me call back Monday to resolve issue....over two hours on phone with them to find out I need a new SIM mailed and it takes three days..no credits NO nothing for all the trouble
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we have had net ten for a long time.I recently went to another carrier but had 2years of time and several hundred minutes left so my wife was using the phone. We recently loaned the phone to our daughter who added a 30 day card and cancelled out my long time I had...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

1.6
Everson, Washington
Product
Net10 Wireless Customer Care
I didn't like
  • We made mistake and they will not fix it
  • Phone
  • Techs not having all info needed to help
#923185
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I was sold the wrong refill card, I paid 25.00.Online and over the phone was told that the card was invalid for my phone. I requested to have the 25.oo I already paid credited toward a refill card that would be valid. I was told that it was not possible, that I had to...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

Product
Net10 Wireless Customer Care
#920462
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The worst plan and customer service on the planet!I understand if a few dropped calls here and there (once in a blue moon), but my internet not stable, always have to change APN settings. Customer care is NOT customer care. It's a bunch of script reading foreigners who...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

1.0
Product
Net10 Wireless Customer Care
#854460
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Made 2 calls to get my sim card.the computers they use must be very old, took almost 45 m each time for them to get info. got transfered 3 times on 2nd call, when they try to update my info, they say please hold on, it takes like 8 m each time they input info. they...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

2.7
Product
Net10 Wireless Customer Care
I didn't like
  • Untrained personnel
#849585
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Sucks hard.poor customer service
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com....

1.4
Product
Net10 Wireless Customer Care
#840247
Reply to reviews
Biggest idiots on the PLANET. They do NOT LISTEN to anything you say. Very frustrating as have to repeat everything over and over then get cut off and do it all again and they STILL screw it up. HORRIBLE COMPANY. If i ever do business with this bunch again please...
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MiaNet
MiaNet

Hi. My name is MiaNet, and I work with NET10 Wireless. Sorry for the trouble. Let me help you. Please send me an email to NT.CorpResolutionTeam@net10.com. Include your name, c...

Paradise, Texas
Product
Net10 Wireless Customer Care
#554196
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im mad because ive been a customer for the last 8 years also sending people to net10. Ive been having major problems with my internet connection and mostly speeds being around 30/kbps. their customer service is *** and they dont care about losing customers. Im using a...
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MiaNet
MiaNet

Hi, this is Mia and I work for NET10. We can further investigate your account. Please email us your contact information to NT.CorpResolutionTeam@net10.com.

MiaNet
MiaNet

Hi, this is Mia and I work for NET10. We can further investigate your account. Please email us your contact information to NT.CorpResolutionTeam@net10.com or you can chat with...

Product
Net10 Wireless Customer Care
#537350
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