I have been a customer for about 9 years when last month I needed to change the exp. date on my card and then had to activate my phone again. No problem, I checked to make sure it was on the auto enroll and it was. The whole month I was not able to text and I was getting ready to call when I noticed I had no service. I called to activate again but it didn't work so I did it two more times and nothing worked so I asked for a Supervisor and this time it worked. No problem until I when into my card and saw that I was charged 4 times for activating my phone.
I contacted Net 10 and was told that they could not refund but they would not dispute a fraudulent bank charge. I said this was *** and why should I have to wait 2 weeks to get my money back when it was their mistake. Again same B.S. So I set up the fraudulent charge with the card but I called again to speak with another supervisor. This time I was told that I had charged a second phone and the charges were correct. I told them to look into my account Then he said that how did he know that someone else didn't have access to the card and used it. I told him that was Bull *** that I was the one trying to activate my phone and that I was the one using it at that exact time. He basically told me to prove it in a fraudulent bank case.
They didn't care that I had been a loyal customer for 9 years with ONE phone or that I had sent quite a lot of business to them. It was like dealing with a robot. I am so pissed off that they have put me through all this. I feel like they are going to fight my claim for fraudulent charge, they are going to say I granted the charge.
ANY SUGGESTIONS OUT THERE?
Review about: Net10 Wireless Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $48.
Preferred solution: Full refund.