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2.1

Good Morning, I sent this email to Smartpay and am sending to who I can. I am not even sure of who to contact anymore.

I have called customer service several times with my issue to no avail. Now, I am severly angry. Please forgive the lengthy email. Two system updates ago, my phone started freezing and rebooting all the time.

I did a hard reset, this did not fix it. Also, it did not back up my data and I lost everything. I am ok with that. I called to see if could get it fixed.

Ater going back and forth between Net10 and Smartpay several times as to who the phone belongs to (I bought the phone from Net0's website) and who is responsible to help me. Smartpay determined that it was s manufacturer's issue with phone. Transferred mevto a phone number, left a voice message, and never heard from them. (This is around July).

I could exchange my phone if it had been dropped or in water. So, I call back after a week of waiting. For $99 upfront and it is on back order with no guarantee of delivery date. I decide to put up with it for a bit.

I still have payments left. This last update, now my sim card is not being read, it still freezes, restarts suddenly, freezes and buzzes sometimes, and I can't call, get texts or be off the wifi I call the Smartpay back, ger transferred to the manufacturer number again. They still have not called the husbands phone (since mine is not working now). I call back after a few days and decide to paybyhe $99 dollars.

They are still on back order with no guarantee of when I can get a phone. (They told me that 3 months ago.) I just cried. I still have 3 payments left on a phone I can't use. I am emailing everyone I can.

This is not good customer service nor good business practices. I am also emailing Net10 asking why they are hosting/supoorting such on their website as well. I am also emailing the BBB this. I need a new phone, this wasn't cheap (apx 14 pmts in, 4 more to go), and no one will help me.

Please, I am begging someone yo help me. I am a good customer.

I have even attached my contract email. Thank you, Tawnyna Kokx tawnyna@***.com uofmwon@***.com I have a Galaxy S6 EdgePlus (was even willing to take an equal value phone, was told they didn't have any)

Reason of review: Bad quality.

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MiaNT

Hi. Iโ€™m Mia from NET10 Wireless.

We do apologize for the inconvenience that you have experienced.

We are determined to help you get your problem resolved. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com.

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