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Summary of Net10 Wireless Customer Service Calls

452 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
04:48 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Net10 Wireless to Ask about:

Payments and Charges:

  • “To pay my phone bill”
  • “Bill pay”
  • “Overcharged”

Staff:

  • “Refill service”
  • “International services”
  • “My phone is constanly lossing service”

Cards:

  • “Need to buy airtime pin with credit card”
  • “Activate sim card”
  • “I bought a time card and the pin wasn't on the receipt”

Account:

  • “Need account number”
  • “I need account number”
  • “To add a line to my account”

Product/ Service quality:

  • “My phone is broken”
  • “Old phone broke need to switch sim cards”

Cancellation:

  • “Cancel auto renewal”

Refund:

  • “Refund on card”

Return/ Replace:

  • “I have been given a number to call for my one time replacement phone”

Other:

  • “Stolen phone”
  • “Switch back to net 10”
  • “To ask about wireless phone box”

About Net10 Wireless

Top 5 Net10 Wireless Products

Prepaid Card

Top 5 Likes about Net10 Wireless

Cheap price, Phone that works, Horrified, Supervisor that solved my problem sheena, Service tech

Top 5 Dislikes about Net10 Wireless

Customer service, False advertisement, Service, No phone sevice, Misleading

Summary

Net10 Wireless is a prepaid wireless service offering all local, long distance and roaming calls. All NET10 prepaid wireless service is provided by TracFone Wireless Inc., America's largest "No-Contract" cellular service provider in the U.S. which has over 19.3 million subscribers. NET10 Wireless is a brand of TracFone Wireless. NET10 Wireless uses GSM and CDMA phones which support voicemail and text messaging at a minimum. Its prepaid phones are widely available, and typically use the AT&T or T-Mobile networks. NET10 Wireless offers business plans and international calling, and number portability. A toll-free number in the US is dialed to make phone calls to at least some telephones (not including cellphones) in over fifty countries.

Net10 Wireless reviews and complaints

Net10 Wireless is ranked 259 out of 1797 in Telecommunications category

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Net10 Wireless Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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