Alainna Gcq

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NASTY RUDE EMPLOYEES AND REPRESENTATIVES

Updated by user Apr 09, 2013

NOTE: The BBB shows Net10 is NOT an accredited company and does NOT have a rating for them. Therefore, this proves, this representative, Cory Simpson, is not only rude, but lacks any competence and a complete lair!!

Original review Apr 09, 2013
A conversation with the nasty person who runs the Net10 Facebook page: If you are looking at lowering your cell phone bill and are thinking about a pre-paid service take my advice and stay as far away from Net10 as possible. They are the WORST company I have EVER dealt with. We'll be switch to AT&T Prepaid unlimited talk, text and web for $50 next month. It took a week for these incompetent *** to tell us exactly what we needed to get the service started and an hour yesterday to port and activate 2 cell phones and today Net10 called me AFTER everything is working and telling me I need to give them all the info AGAIN b/c my ALREADY PAID FOR service could be disconnected!! WORST COMPANY EVER!!! Net David: Hi Marie. So we can resolve your issue promptly, please click on the link to submit a support ticket. http://www.facebook.com/NET10Wireless/app_124192****58476. If you are unable to submit a support ticket using this link, please click on the Support t...See More Marie: I don't need to create a ticket...according to your company they created one with NO EXPLANATION and claimed my PREPAID service could be interrupted. So, perhaps I should contact the Better Business Bureau and the FCC instead. Cory Simpson: You worked in cellular customer service and still needed somebody else to tell you what you needed to activate service? This isn't exactly a hand holding company. If you don't have an inkling of how the system operates then you are in big trouble here. Marie: And, THAT attitude is EXACTLY what I'm reporting. Thank you for creating a record of it online for the world to see. Cory Simpson: The BBB has this company listed with an A + rating. They don't really cave in to empty fcc threats either. Marie: THANK YOU!!! Cory Simpson: Reporting? I'm offering good advice that if a person is in constant need of customer service that they should probably look elsewhere because they don't provide all that for such a low price. Marie: http://www.consumeraffairs.com/cell_phones/net_10.html 207 Complaints and Reviews about Net10 www.consumeraffairs.com No Refund Policy Despite Flaw on Product Promise - This complaint has reached al...See More Cory Simpson A link to a nag and bash page doesn't mean anything to me. I can post a million links to good and bad reviews.
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Loss:
$150
1 comment
Guest

If you are looking to transfer your existing cell # to another provider don't try it with Net10! I was told my verizon phone would continue to work until Net10 mailed me a Sim card (2 to 5 days).

2 hours later, my verizon service stopped because net10 had already initiated the transfer. Net10 tech service said they could do nothing to correct the problem and couldn't even find my account for the longest time. Unbelievable incompetency!

They just wanted my account and didn't care about the inconvenience to the customer. Steer clear.

Kya Kcl

My Cellphone Has Absolutely NO Service

My wife and I transferred our numbers to Net10 and my cellphone number used to have perfect service, but when I ported the number, it has no service AT ALL. I am not very pleased with Net10 and my wife and I have been on the phone with at least eighteen different customer support people, all of them either not speaking English, not knowing what to do about it, or both. If this is not resolved by next month, I am switching my cellphone carrier back to Verizon. They had much better service than Net10, and my wife agrees wholeheartedly with me.
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Loss:
$85
Anonymous
map-marker Pennsauken Township, New Jersey

Service

I had Net10 almost 6 months at least twice a week I had to have my VML reset & I only knew that because when people called me they would then follow up with a text saying your phone either don't ring or rings once then fast busy.....(eyebrow raised) I missed months of eventful pictures because Net10 kept stating they couldn't fix why I wasn't receiving my picture mail Pictures weren't as clear & I have the I5!!!!! I will never recommend this company. The Customer Service reps were well trained to transfer a call for help (or send u to the vml that had nothing to do with why I called) HOLD time was ridiculous. I had 27 days left, no picture mail, couldn't get vml after they reset it 2days before (for the 50th time that month) net10 got my money for 6 months & I ended up leaving them & going back to at&t
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Loss:
$300
Anonymous
map-marker Tampa, Florida

No data streaming.

My data streaming is so slow,most sites won't open.i called customer service to get tech support. After being transferred 5 times I was told they could not trouble shoot unless I called back from another phone.seeing that I have no other phone I'm just screwed!i mean who in this day and age carries around 2 phones .customer service was no help. So as it stands I've already paid my monthly bill for a service I'm not getting!also they won't return my payment in order for me to go to another provider.my sugestion, stay away from net10.
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Loss:
$55
Anonymous
map-marker Highlands Ranch, Colorado

Switch service from old phone to new phone

I purchased a new Net10 phone to replace my Net10 phone that I previously had. Well the new phone broke, my fault, but I needed to switch my minutes and my phone number back to the original phone that I purchased. So I called the customer service and got stuck in an automated phone loop because the auto phone system would not recognize my serial number on the phone that broke. Finally, I was transferred to a live customer service rep who spoke English horribly. I rep I was dealing with was rude, she asked me for the last 4 digits of the old phone and then kept asking for the IME number of the broken phone and the numbers on the original phone. I would ask her do you want the whole number or just the last 4 digits like on the broken phone. She was very put out that I asked her any questions. After we finally got through the numbers on both phones, she told me the original phone's SIM card was not longer compatible and that they would have to ship me a new one. WHAT!!!! 3 to 5 business days to get a new SIM card, meanwhile the minutes on the phone only last 30 days. I loose that week of ship time to use my minutes and Net10 won't account for that like it is my problem. FINE! I told her I guess what else am I supposed to do. So then we go into the process of getting the SIM card mailed out. I had to repeat my address, no kidding 5 times before she finally got it. How hard is it to spell Walnut Street?????? So after 20 minutes on the phone with a complete *** who didn't speak English very well, she wanted to put me on hold due to technical difficulties with her system. I told her NO, so she did not put me on hold and I couldn't tell that she was having difficulties. I think she just didn't know how to use her system. We waited in silence for a minute or 2 and then I said what are you doing, she said "Oh, we are done and here is your case #...." Now I get to hope that in a week I will have the new SIM card. Then yeah, I get to call them back and try and switch the numbers. Net10 should be ashamed of hiring such *** and providing such bad service. I am going to go shopping for new service and switch ASAP. I would not suggest Net10 as a provider if you expect easy, good customer service.
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Zeyad Xni
map-marker Louisville, Kentucky

Customer Service

I bought 200 mins on the website on 7/26 it costed me $16.00 the 200 mins was put on my phone but the time did not extend, when my was phone was deactivated a week later I called to ask them to extend my days. I told them what happened they proceeded to tell me that they are showing that the last time I bought time was back on 7/5, I told them I had a conformation number to where i bought the time,on 7/26 but on nothing came up on there records, after speaking to 3 different customer service and 2 managers and explaining my story 5 different times nothing was resolved, I told them the website had a glitch and that i can email all the information on when i bought my time the last manager I spoke with wanted to over talk me and very very very rude, so stay away from net 10 and the customer service!!!
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Loss:
$16
Thedore Vfa
map-marker Springfield, Oregon

Unwanted browser activation

several times I opened my net 10 flip phone to be greeted with the option of EXIT BROWSER? Yes No and found myself watching my minutes running down the drain. This was happenning even though I had not used the browser. It seemed to have happened without my knowledge or choice. *** of a way to make me buy more time. I've had the phone for 10 days and have lost over 200 minutes without knowing how this happened. I could have bought a better phone with unlimited services for what I have spent on this turkey in ten days.
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Loss:
$40
Anonymous
map-marker Pigeon, Michigan

Purchased new phone/ 750 min FOR NOTHING

Purchaed phpne and 750 min. Tried to activate.didnt work. Told yo wait 24hrs.didnt work.told i need a new SIM. received SIM. STILL DOES NOT WORK. After several calls to net10 giving THE SAME INFO each time told it was active. IT HAS NEVER WORKED. Finally told warrenty up buy a new phone. I BOUGHT THIS PHONE 7 DAYS AGO!!! so after 7 days 5 calls..being asked the exact same questions i have nothing. These outsourced employees net10 have basically have a script. Everyone of them i dealt with said the same thing. "Bare with me for s moment" "one moment while i navigate my tools"... and each call took min a 1/2 hr...what a complete runaround.
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Loss:
$45
Anonymous
map-marker Miami, Florida

Auto Enroll Scam

I enrolled in the auto enrollment payment plan in order to receive $5 off a month (rather than pay $50/month, I would pay $45/month) - not a huge savings, but it was a savings. For 8 months now Net10 has continued to charge me the full amount. They offer refunds that they do not issue and they offer credits on your next bill, which you will never see. All customer service agents are overseas and of NO assistance whatsoever. The time I have spent trying to get this situation rectified, just based upon the principle of the matter, has cost more than it is worth. This company sucks - save yourself the time and aggravation and go with another wireless company.
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3 comments
Guest

I have been having reception issues on the phone and service I bought 28 days ago. I can barely hear anyone on it (speaker the same).

I called twice with someone in the Philippines, the first operator said I needed to be changed to a AT&T or Verizon tower system but I needed my order number to get this done. I emailed Net10 and got my order # so I called back, now they tell me I need another phone to use so they can troubleshoot. I told her I just had my other cell phone shut off and had gone through this the 1st call I made, she than asked if I can borrow a phone from someone for this. I asked to talk to a supervisor and waited a half hour before she said no one was available.

I am so sorry I bought this phone and service and am sick over it!

I want my money back for this phone! please don't use this service!

MiaNT
reply icon Replying to comment of Guest-847420

Hi, this is Mia and I work for NET10. I can help you get this resolved right away.

Please email us your contact information to NT.CorpResolutionTeam@net10.com.

Please copy and paste your comments from the blog and include it in your email to us. Include your name, contact number and your phone serial or cell phone number or you can chat with us live @ http://bit.ly/1b9xrmg.

Guest

having similar issues and this is only starting on my second month...not impressed.

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Anonymous
map-marker Hartford, Connecticut

The Worst

Do not, I repeat, do not use Net10! On July 4th, 2013. I transferred my parents Phones from Verizon to Net10. I ordered the phones spent $60 bucks for basic phones and service for a month. It took 6 hours of runaround on the phone and 3 days to get the phones activated. So as of Sunday, July 7th, 11:00PM both phones were working. By Monday morning, one phone, "has been deactivated at the subscribers request"! Another 13 hours on the phone, 8 days later, and still no luck! This company is the worst I have ever dealt with EVER. Customer service reps who know ZERO! Supervisors?? Are you kidding me?? No clue what so ever!! I just hung up for the last time and am transferring them over to ATT Gophones!
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Loss:
$200
2 comments
Brooke O Ptd

I have posted my experience with Net10 as well. The customer Service is the worst I have ever dealt with in my entire life.

I have NEVER had a phone company that didn't help with *** They charged me for minutes I never received and then tell me they have no record of them doing so. REALLY!?>#!@ :( I have now a phone that is deactivated with 425 minutes on it and can not use it because they said I have to "update" my phone. Therefore, buy a new phone, buy minutes, and my minutes on the old phone will not transfer over.

This company is a waste of money and a waste of time. They should be shut down.

Guest

My husband is dealing with the same issue now... its sad!!!

:(

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Brynne Nav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Raleigh, North Carolina

False advertising ( Unlimited Data ) They will cancel service

I got an email from net10 support detailing that i have used to much data and my service could be terminated.I have a LG optic thrill. I was not even streaming much. I contacted support and asked if it was true unlimited like sprint and was told NO! ask support yourself before you purchase. I have a friend that also crossed over to net 10 and his Internet service was cut off for 3 quarters of the month on the monthly unlimited plan. Truly not unlimited also net 10 uses to different cell towers. AT&T and T Mobile phones that are with AT&T data has been cut to 1.5 gigs per month. They should change their ADS.
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Ashika Csy
map-marker Houston, Texas

Terrible Service

My Net Ten android phone stopped working. I contacted Net Ten to cancel the android phone and reactivate my previous Net Ten phone. I was told by a representative that another sim card was going to be sent to me within 3 to 7 business days to complete this process. After waiting the said time and receiving no sim card, I called Net Ten to get a tracking number on my order. A representative answered the call and I could barely understand a word she was saying (foreigner). I was told the order was canceled for reasons unknown. This is unacceptable. Consumers need their phones and now I have to wait another 3 to 7 days without a phone.
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1 comment
Guest

Good Luck! We've been hassling with them for about a month now with no results! :upset

Genise Xob
map-marker Hahira, Georgia

To many phones

I accidently order 3 net10 LG optimus but the problem is I don't need 3 I only need 1 so I am begging you to cancel 2 of my order and only send 1 my order name is job paul and I order it on my master card SO IM ASCKING UYOU TO PLEASE CANCEL 2 OF MY ORDERS. plllllllllllllleaaaaaaaase please please please please please please please please please please please please please im beging you so please cancel my 2 order and only send me one please please help me help me help me ill do any thing just help
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Loss:
$78
3 comments
Miklos Miq

WTF is wrong with you? We're not representatives of Net10!

Sara L Xph

What. is.

wrong. with. people. It's like no one can freaking read!

Or pick up a phone.

No problem, the readers here at PissedConsumer will get right on that.

Consider it done. No, don't call Net10, we'll take care of it.

Miklos Miq
reply icon Replying to comment of Sara L Xph

LOL Nice response! Really funny!

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Anonymous
map-marker Raleigh, North Carolina

Service not what is advertised

The service would not pickup after I got the phone. I call again several times and was always told that the towers were down and could not trouble shoot the issue call back in 24 hours. I've pulled the number back to my old carrier now, since I've already waited 5 days. I feel like I've just been cheated out of the cost of the service. I asked if the service would work in the location I needed it and was recommended to net10. I've very irritated with the lack of upfront information. If you don't work in the area, don't advertise that you do! Otherwise, the customer service people were always nice, although they really did not have any answers to give me.
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Loss:
$65
1 comment
Guest

I was sold a Net10 SIM card while I was trying to get a straight talk SIM from WalMart.

Pathetic customer service..only telling you pleasantries without understanding your issues. Website hung up and errored out twice while completing the transaction. Had to spend approximately 8 hours trying to activate and get the internet working.

Till the end of day after 12 hours, still not able to get to the customer care or find a solution to activate the International calling facility although it was paid for in the morning, the call always returns error.

Never buy Net10 SIM card

Kiandra Jlk
map-marker Pittsburgh, Pennsylvania

Overcharged and deactivated.

Bought 3 smart phones from their web site, received them, activated them and three weeks into the first month I called to enroll in their auto refill program. We bought the 3 person family plan for 130.00 a month. At the end of our 1st month our lines were deactivated even though I had given them my debit card info for the auto refill. Called to reactivate and was charged to do it, and then on my bank account I notice they have charged me 4 times for a total of 70.00 over what I was told. I sent a note and am waiting a response. Not impressed with the "customer service" thus far. Very disappointed in this whole experience.
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Loss:
$400
3 comments
Guest

problem is this company will deny a charge meanwhile still charge the card total *** then u have to wait forever for the pending charges to drop

MiaNT
reply icon Replying to comment of Guest-1122814

Hi. I’m Mia from NET10 Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to NT.CorpResolutionTeam@net10.com.

Guest

I reactivate net10 and tracfone phones everyday for my customers. They DO NOT charge you for reactivating the phones.

They only charge you for the monthly plan which you need in order to reactivate.

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