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Good Morning, I sent this email to Smartpay and am sending to who I can. I am not even sure of who to contact anymore. I have called customer service several times with my issue to no avail. Now, I am severly angry. Please forgive the lengthy email. Two system updates...
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2.1
#1103172
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NET10 has been billing me since 8-8-2017 for phone services that are not provided and that I did not authorize. Their service ended on 8=7=2017 and I did not authorize further service and none was received but NET10 continues to bill be in an attempt to defraud me. I...
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MiaNet
MiaNet

Hi. I'm Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com and we wil...

2.6
I didn't like
  • Service
  • Being defrauded
#1100083
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I bought the $25 card instead of the $40 card . I have a smart phone from net 10 but it would not accept pin. Customer service was not helpful at all. They gave several reasons but none of them were on the card. Only thing it said is if you go from pay as you go card...
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MiaNet
MiaNet

Hi. I'm Mia from NET10 Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com and we will...

2.0
#1084366
Reply to reviews

Net10 Wireless - Tried to reactivate phone..

Net10 Wireless
#1090316
Bought a card and tried to reactivate service..they took the card on a Sunday they then told me call back Monday to resolve issue....over two hours on phone with them to find out I need a new SIM mailed and it takes three days..no credits NO nothing for all the trouble
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Net10 Wireless - Net10 has cheated my wife out of 25 days of service

Net10 Wireless
#1087307
My wife tried to add time to her account but she ended up being shorted 25 days and nearly 300 min. When called them they told her her account was being processed and call back in 15 mim. When she called she was told her records were still being processed. This has happened a least 3 times.
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Net10 Wireless - No dam data

Net10 Wireless
#1083902
I got a bring any phone packag and i still had to get two more sims for it then when i get one to work on a phone finaly after two months i dont get my data or anyting for my truble
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Net10 Wireless - I hate it my phobe doesn't work

Net10 Wireless
#1071272
Hate it My phone doesn't work
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Ya, net10 no longer wants to honor the minute plans but want you to purchase their monthly plans that are more expensive for data some do not use. Their customer service people are not equipt to help resolve problems and neither are the reference people from the phone...
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MiaNet
MiaNet

Hi. I'm Mia from NET10 Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com and we will...

#1082436
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It was Sunday, 10-23-16, & my outgoing calls had been restricted because I hadn't upgraded my 2G network phone; after listening to their message, I was transferred to their customer service center where I was informed that it was closed & would re-open at 8 am Monday....
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MiaNet
MiaNet

Hi. Im Mia from NET10 Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to net10@fb-tracfone.com.

#1078051
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I Read many of the reviews here, all seem to be experiencing the same scam. I've been with them for years, yet last summer... my phone would start showing "no service" or "emergency only"...So I tried the "chat" customer service that you see this "Mia" telling everyone...
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MiaNet
MiaNet

Hi. Im Mia from NET10 Wireless.Were sorry for the trouble.To resolve the issue, please send us an email at net10@fb-tracfone.com and we will gladly assist you with your concer...

1.0
#1065346
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My brother has a phone with Net 10 Wireless. As far as the product goes, the phone itself worked fine. He did, however, have an issue with his service. His phone could receive and make phone calls and he could send text messages, but he could not receive them. He had...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless.We’re sorry for the trouble.If you're having an issue with our service in the future, you can try to reach us by clicking this link http://bit....

1.0
I didn't like
  • Customer service
  • Lack of management
  • Untrained personnel
#1063450
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For over a year now, I have purchased a $50 monthly Net10 service card. Each of those months I have purchased the card and refilled my service from my *** or office line. No problem, but now since I am going to be added to my daughter's Spring account, I chose to...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless.We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For you...

1.8
I didn't like
  • See attachment
#1050624
Reply to reviews
I bought a 20 dollar data card could not use then a year later bought a 25 dollar min card which they said didnt eork for my phone which ive had service with them for years. They daid I could never use that card so I ask if they could do something, they could not do...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For yo...

1.0
#1044029
Reply to reviews
I have a samsung note4 and previously i had been buying from $30.00 to 50.00 airtime card..but the attendent said the only was was to put airtime directly from net ten directly so the 45.00 card was wasted i gave it away and had to buy airtime directly using either...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the inconvenience that you have experienced. For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= t...

1.0
#1039820
Reply to reviews