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1.6 Based on 64 reviews
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Lost my phone. Need replacement. Called 4 different numbers, EVERY associate had a different answer. I really don' t trust them .

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I had been a customer of net ten for the last 6 years and have spent 50 month every month I moved recently and have had nothing but problems with phone as well as they cut me ten days short on a service plan last month and so I have been looking for a new carrier and found one got new phone and I have spent the last several hours trying to transfer my number and those worthless waste of life rag heads (customer disservice) will not release the... Read more

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Our family used Net 10 for over a year on 4 phones. The first 6 months our service was fine and the coverage was good but over time we started having trouble with Net 10 dropping data based on the auto-renewal. When calling customer service I was constantly explaining the same situation time after time for each phone. It was very frustrating!!! We finally decided to go back to Verizon after losing data repeatedly throughout the month on 2... Read more

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I bought a prepaid phone and SIM card. Subsequently, I had to spend a couple of months in another area of the country (Texas). But the data didn't work in another area of the country, because I was outside of my "home area". Nationwide service? I don't think so. Hello... it's supposed to be a mobile service! So they sent me a new SIM card so that I could transfer my service to a new number in Texas. The SIM card finally arrived after a week, and... Read more

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Everytime i call for an auto refill the automated service is messed up. You would think that they would have 24-hour person-to-person customer assistance considering how many people they have on their Network and that this has been a problem for the past 6 months. If I call and they asked me for my serial number and SSN number again I'm going to flip. Last time they did I told them I was changing companies and all of a sudden it wasn't necessary... Read more

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we have had net ten for a long time. I recently went to another carrier but had 2years of time and several hundred minutes left so my wife was using the phone. We recently loaned the phone to our daughter who added a 30 day card and cancelled out my long time I had left. They will do nothing to help. I am going to switch to Paige Plus for my wife as that is what I am using and really like it and the representatives are a lot more helpful. Will... Read more

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Net 10 is a criminal organization. They provide harmful telephone service and destructive customer care. And when I tried to switch to a new carrier they held my business line hostage for $70 2 payments of $35 and they still have not reactivated or released my business phone number. My phone number was completely ported over to my new carrier service and Net10 retroactive Lee deactivated it and pulled it back. Never buy a Net10 or straight talk... Read more

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I was sold the wrong refill card, I paid 25.00. Online and over the phone was told that the card was invalid for my phone. I requested to have the 25.oo I already paid credited toward a refill card that would be valid. I was told that it was not possible, that I had to return it to the the store where I purchased it. I explained that the store would not refund or exchange it because I had scratched off the pin number. You have to do this to... Read more

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The old phone was dropped during a rainstorm, and became inoperable, so I cannot give an exact quote as to the number of minutes I have on the phone. However, there was over 8,000 minutes, as I have been a long-time, loyal customer, and have been on a monthly plan the whole time. I purchased the same model of phone and transferred the account to the new phone, which took a full day. I told the phone rep that I couldn't tell how many minutes I... Read more

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Where to start? Oh-I know- they stole fifty dollars from my roommate- who was paying on my bill. They declined her card three times ( but only listed two declines on my actual bill) but actually charged her card on one of those times. Was my phone activated when her card was charged? No. I then went to purchase an airtime card for $30 dollars/ 300 minutes. I figured that I get paid in a couple of days so why not just get a small amount of time... Read more

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