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1.6 Based on 60 reviews
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    • Customer service 16
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Where to start? Oh-I know- they stole fifty dollars from my roommate- who was paying on my bill. They declined her card three times ( but only listed two declines on my actual bill) but actually charged her card on one of those times. Was my phone activated when her card was charged? No. I then went to purchase an airtime card for $30 dollars/ 300 minutes. I figured that I get paid in a couple of days so why not just get a small amount of time... Read more

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I never had much trouble with Net10 service until I switched to an LG phone. It drops every call I make. Doesn't matter what location I call from. I cannot make a call without having to call them back more than once. It happens 90% of the time. Terrible service. Terrible phone. Net10 DOES NOT HELP WITH THESE ISSUES. they give ticket #'s for the trouble shooting but when I call back they never had such a ticket. They waste my time. I... Read more

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Bought a $45.00 time card. Pre-paid plan was for $40.00. Card was not honored because it was $45.00. Said it did not match plan. Refused to add time to phone or a refund. Dishonest and unfair. What happened to my $45.00 plus my 911 ta and tax that equaled $49.78! I want my money back or the time put on my phone. Don't tell me to call the store I bought the card from. They don't know what to do. It is your company that refuses the card. You... Read more

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I am a person of modest means, don't need a phone for constant calls but see the value of a cell phone for emergency use. I finally purchased a cell phone (Samsung T401G) from Net10 about 7 years ago and have used 300 minute/60 day service cards for activation all that time. I rec'd the 2G migration notification a couple of weeks ago, chose to receive the free replacement phone which I was told would be "similar" to the phone I had AND could... Read more

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I purchased a $25 Net 10 card for my 17 year old son. When we tried to activate it said it was invalid for his phone, I called customer service and was informed I needed to purchase at least a $30 card for his type of phone. I couldn't return the unused card because of course the pin had been scratched off. I went to another store and purchased the $30 card as instructed, this card didn't work, I was then told that I needed to buy the $35... Read more

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Net10 claims "No contract' for their cell phone service, but if you go over a month without buying their service they deactivate your sim card (without even a courtesy email notification)! Then you have to go through (offshore) customer service to have them send you a new sim card and when it arrives you call them again to activate that. Hopefully you'll get to keep your old phone number. We found the phone reps difficult to work with and not... Read more

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This week I got a letter from Net10 saying my old 2G flip phone needed to be upgraded, but that as a loyal customer, (Counting my Original Trac-Phone, about 10 years) I am eligible for a free replacement phone (limited supply), if I contact the website or call before July 6, 2016. TODAY (July 1, 2016), I tried to do so, and found that all the "free upgrade" pages are down as well as the "free upgrade" phone number. The Official Net10 splash page... Read more

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NET 10 IS NOTHING BUT A SCAM. They stole my money! I brought my own phone and purchased a $50 monthly plan. Days later I discover my phone has been deactivated. When I called customer service they told me that my service was deactivated for excessive use of data. Data that I paid for, they shut my phone off despite what I paid. The customer service lady was extremely rude and told me that I was doing fraud. I am extremely upset because I am a... Read more

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The worst plan and customer service on the planet! I understand if a few dropped calls here and there (once in a blue moon), but my internet not stable, always have to change APN settings. Customer care is NOT customer care. It's a bunch of script reading foreigners who do not have the technical skills. The only thing they are good for is NOTHING! I want my 45 minutes back from being on hold for so long, and please add another 1 hour talking to... Read more

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I have had service with net 10 for over ten years. Had no real problems until the last two times I tried to add minutes. Two months ago I tried to add a 300 minute 60 day prepaid card with rollover. This phone is mostly a backup phone that rarely gets used and as such, I had built up 9,999 minutes. When I added the prepaid card, it gave me the 60 days, but the minutes remained @ 9,999. When I called, I was told that the phone I had (an old... Read more

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